Regional Control Tower Focal

We Are Looking For

We welcome applicants from diverse backgrounds who can contribute to a collaborative and customer-focused environment.

• Experience in transportation, logistics, supply chain operations, Control Tower, or LLP environments.
• Strong stakeholder management skills and the ability to build trusted relationships across customer and internal teams.
• Ability to manage multiple priorities in a fast-paced operational setting.
• Experience handling escalations, shipment visibility, exception management, and operational performance metrics.
• Strong analytical skills with experience interpreting operational data and identifying improvement opportunities.
• Excellent communication and problem-solving abilities with a proactive approach to issue resolution.
• Comfortable working onsite within a customer environment and collaborating across global teams.

Required Qualifications

• 3+ years in transportation, logistics, supply chain operations, Control Tower, LLP/4PL, freight forwarding, or a comparable environment
• Proven ability to manage end-to-end transportation execution, shipment visibility, service-provider performance, and critical exceptions
• Experience as a customer-facing operational focal point, coordinating across customers, carriers, logistics providers, and regional or global teams
• Strong analytical and problem-solving skills, with sound judgment to prioritize risks and manage competing priorities in a fast-paced setting
• Experience managing transportation and service KPIs and turning insights into corrective actions
• Strong, clear written and verbal communication, with the confidence to lead operational discussions and escalate risks effectively
• Proficiency in Excel, operational reporting tools, transportation management systems, and shipment-visibility platforms
• Comfortable working onsite in a customer environment and collaborating across global teams

Preferred Qualifications

• Power BI or similar analytics tools
• Working knowledge of detention and demurrage, freight audit, freight-cost controls, carrier performance management, and spot-quote processes
• Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, Industrial Engineering, or a related field (equivalent experience considered)
• APICS/ASCM, Lean Six Sigma, or a similar certification
• Familiar with freight forwarding, international business, free trade zones handling and CFS

Reporting Structure

• Reporting Line: Regional Customer Experience (CX)
• Key Partners: CX, CPM, Control Tower Focals, Global Service Center (GSC), customer stakeholders, carriers, and logistics providers

Work Schedule

• Hybrid model: You'll work onsite at the customer facility 3 days per week. The specific days will be agreed with the customer and aligned with your manager to ensure team coverage. You'll work remotely on the remaining days.
• Customer facility hours: Monday–Friday 8:00 AM–5:00 PM.
• Flexibility: From time to time, the customer may ask you to be onsite on a day outside your agreed schedule. In those cases, flexibility is expected, and your onsite days for that week may be adjusted.

Employment Details

• Location: Nashville, Tennessee, United States (Customer Site/In-Plant)
• Employment Type: Full-Time
• Salary Range: $80,000 - $95,000 annually

Benefits

• 15 PTO Days
• 1 Floating Holiday per quarter
• Medical, Dental, and Vision Coverage
• 401(k)
• Employee Assistance Programs
• Career Development Opportunities

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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