Join Maersk Logistics & Services USA, Inc. as a Global Operations Support professional in La Vergne, Tennessee. This full-time role operates Monday through Friday, 7 am to 4 pm, offering a pay range of $37.00 - $39.00 per hour plus an incentive plan. You will manage end-to-end international shipments, ensure regulatory compliance, and coordinate global logistics.
Requirements
High school diploma or equivalent is required.
Preferred experience in international freight forwarding, logistics, transportation, or supply chain operations.
Preferred knowledge of Incoterms, customs brokerage, and shipping documentation.
Strong organizational, communication, and customer service skills.
Proficiency in transportation management systems and Microsoft Office applications.
Skills & Responsibilities
Freight Coordination: Prepare quotations and arrange import and export shipments across air and ocean freight.
Compliance Management: Ensure adherence to customs regulations, handle in-bond movements, and review shipping documentation.
Customer Service: Track shipments and proactively communicate status updates and resolutions to clients and internal stakeholders.
Carrier Relations: Work closely with overseas agents, freight forwarders, carriers, and warehouses to ensure timely freight movement.
Potential transition routes: People from customer service or administrative roles in logistics may bring strong organizational and communication skills, alongside meeting the required high school diploma and operational aptitude.
Job description
About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Summary:
The Global Operations Support is responsible for managing the end-to-end execution of international shipments, ensuring compliance with import and export regulations, coordinating with global partners, and delivering exceptional customer service. This role requires expertise in international transportation, customs processes, carrier management, and shipment visibility across all modes of transport.
Schedule: Monday through Friday - 7 am to 4 pm
Key Responsibilities
Prepare and manage quotations for international air and ocean freight shipments.
Coordinate shipments under various Incoterms, understanding the responsibilities of buyers and sellers throughout the transportation process.
Arrange and monitor import and export shipments from origin through final delivery.
Work closely with overseas agents, freight forwarders, steamship lines, airlines, drayage providers, terminals, and warehouses.
Manage customs clearance activities and coordinate with customs brokers to ensure compliance with all regulatory requirements.
Execute and monitor in-bond movements, IT (Immediate Transportation), T&E (Transportation and Exportation), and ITT shipments.
Prepare, review, and validate shipping documentation, including commercial invoices, packing lists, bills of lading, arrival notices, and customs documents.
Track and proactively communicate shipment status, exceptions, delays, and resolutions to customers and internal stakeholders.
Coordinate container pickups, deliveries, and drayage services while ensuring timely movement of freight.
Audit operational costs, close shipment files, and ensure accurate and timely customer billing.
Maintain knowledge of international trade regulations, customs requirements, tariff classifications, and transportation best practices.
Build and maintain strong relationships with customers, carriers, agents, and service providers.
Preferred Qualifications
Experience in international freight forwarding, logistics, transportation, or supply chain operations.
Strong understanding of import and export processes.
Knowledge of Incoterms, customs brokerage, and international shipping documentation.
Experience handling ocean freight, air freight, drayage, and customs-related processes.
Familiarity with in-bond, IT, ITT, and T&E movements.
Strong organizational skills and ability to manage multiple shipments simultaneously.
Excellent communication and customer service skills.
Proficiency in transportation management systems and Microsoft Office applications.
Education
High school diploma or equivalent is required
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range: $37.00 - $39.00 per hour - plus incentive plan*
The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
#Indeed
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
