Quality & Continuos Improvement, Order Management Specialist (flexible location Chile or Perú)

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The role is expected to bridge the frontline CX agents with the XPOs to ensure the transformation agenda is embedded into the routines. This includes development, governance and optimization of process to enable better performance, higher efficiency and superior customer satisfaction.

Key responsibilities:

Process standardization

Process standardization refers to the establishment and implementation of uniform and consistent procedures (defined by FPO – Aris), methods, and best practices within the area to achieve the desired efficiency, quality, and reliability objectives.

Process improvements

Systematic efforts to improve the efficiency, effectiveness, and overall performance of business processes. It involves the identification, analysis, and implementation of changes to existing processes with the goal of achieving better
results.

Platforms adoption

Accelerate the SCP and other platform adoptions in LL organization. Support L&D to equip the platform knowledge, understand the execution requirements to enhance the platforms and work with XPOs to continuously evolve and enhance the platforms to improve the user and customer experience.

People Capabilities

Actively engage with Area and GSC stakeholders to identify training needs and support requirements. Feedback to HR/LnD team to arrange the trainings and improve the capabilities in LL organization.

We are looking for:

• Strong Operation Excellent mindset knowledge and experience

• Expertise on our platform functionalities like SCP and CM

• Excellent understanding of end to end operation process of Lead Logistics

• Excellent stakeholder management, interpersonal, and communication skills

• Energetic, well organized and self initiated

• Analytical and problem-solving skills

• Ability to work under pressure keeping quality in focus

• Basic Lean, process improvement experience

• English fluency

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.