Trainer & Quality Coordinator

Job Description

Job Summary
We are looking for a Trainer & Quality Coordinator to help our warehouse teams grow their skills and ensure our daily operations run smoothly. In this role, you will support training activities, help maintain high-quality standards, and contribute to continuous improvement initiatives across our contract logistics operations. This position is ideal for someone who enjoys working with people, has a good eye for detail, and wants to develop their career in logistics.

Key Responsibilities

Training & Development

• Deliver onboarding and basic operational training (safety, equipment handling, receiving, picking, packing, inventory, shipping).
• Help create and update training materials such as SOPs, work instructions, presentations, and job aids.
• Maintain training records, certifications (e.g., forklift/MHE), and skill matrices.
• Support refresher training and day-to-day coaching on warehouse processes.
• Provide feedback on training effectiveness and suggest improvements.

Quality Support

• Assist in monitoring quality standards based on customer and internal requirements.
• Participate in internal checks on key warehouse activities (order accuracy, labeling, scanning, packaging).
• Support investigations of quality issues and help document corrective actions.
• Help track key quality indicators such as order accuracy, inventory accuracy, and damage rates.

Compliance & Safety

• Ensure SOPs are kept updated and followed by the team.
• Support safety training and compliance with local regulations.
• Work with the HSE team to promote safe work habits.

Continuous Improvement

• Help identify improvement opportunities in daily operations.
• Take part in customer meetings and operational improvement discussions.
• Collaborate with supervisors to optimize workflow and productivity.
• Support new project launches and process changes.

Required Skills & Qualifications

• degree in Logistics, Supply Chain, Business, or equivalent experience (preferred but not mandatory).
• Some experience in warehouse operations, logistics, or 3PL environment.
• Basic understanding of logistics processes (receiving, picking, packing, shipping, inventory).
• Interest or initial experience in training, quality, or auditing activities.
• Good communication and presentation skills.
• Familiarity with WMS systems is a plus.
• Curious, proactive, and eager to learn.

Preferred Skills

• Certifications such as Train-the-Trainer, ISO Auditor, or Lean Six Sigma (not mandatory).
• Experience with MHE (forklifts, reach trucks) or safety training is a plus.
• Experience working with customer KPIs or SLA monitoring is an advantage.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.