Join Maersk as a Process Transformation Professional in Charlotte, NC. This full-time, onsite role offers a salary of $130,000 - $135,000 per year. You will spearhead Service Delivery Process transformation for Maersk E-Commerce, owning taxonomy standardization, operational and financial risk management, and productivity initiatives.
Requirements
No specific degree requirements stated in the posting.
Minimum years of experience not explicitly specified, but a proven track record in leading transformation and change initiatives is required.
Expertise in process mapping, redesign, risk assessment, and control frameworks.
Experience in areas such as managing carriers, warehouse labelling operations, monitoring carrier performance, consulting, P&L management for parcel delivery, parcel delivery operations, or product management/tech.
Must be authorized to work for any employer in the U.S.
Skills & Responsibilities
Process Mapping and Standardization: Manage assigned Maersk E-Commerce taxonomy, create SOPs, and define business policies and process controls to ensure operational scalability.
Data-Driven Decision-Making: Define process performance and compliance metrics, monitor frontline adherence, and drive productivity initiatives using strong problem-solving capabilities.
Stakeholder Management: Partner with platform teams, business Subject Matter Experts (SMEs), and regional teams to prioritize technology requirements, secure sign-offs, and drive adoption.
Transformation Leadership: Lead GRC assessments, business reviews, and change initiatives to optimize service delivery processes and automate workflows.
Potential transition routes: People from Management Consulting, Product Management, or Operations Management roles may bring strong stakeholder management and process optimization skills, alongside meeting the transformation and operational experience requirements.
Job description
Are You Ready to Navigate the Future of Global Trade?
Maersk is a global leader in integrated logistics and has been a pioneer in the industry for over a century. Through innovation and transformation, we redefine the boundaries of possibility and continually set new standards for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
What we Offer:
Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.
Inclusive and Dynamic Culture: Join a team where diversity is a strength, fostering an environment rich in opportunities for personal and professional growth.
Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.
About the role:
Join Maersk's journey to revolutionize container logistics worldwide! As the global integrator of choice, we're reshaping supply chains and simplifying logistics for our customers. Led by our visionary CTIO, our Technology Group is pivotal in realizing this mission.
Key to our strategy is delivering on MGF and MEC Svd process transformation which is guided by a strong, scalable, and efficient process and implemented on a cutting-edge Platform Operating Model. Now, we're seeking a dynamic leader to spearhead the Service Delivery Process transformation for Maersk Ground Freight and Maersk E- Commerce. Ensuring exceptional implementations and the quality of processes at the most cost-efficient level. Lead, innovate, and collaborate across teams to craft first-class technical solutions.
Purpose of the Role
Owns a portion of MEC taxonomy (driving standardization, operational and financial risk management, and scalability), drives productivity initiatives, and owns special projects. This role partners with various internal stakeholders to ensure adoption of standard, and quality of services delivery to customer that serves Maersk goals operationally and financially.
Key Responsibilities
Responsible for managing assigned Maersk E-Commerce (MEC) taxonomy, process mapping, defining business policies and process controls
Responsible to review, discover, and drive development of productivity related initiatives
Acts as a subject matter expert for Product and Implementation teams
Creation, management and governance of standard process frameworks, e.g., customer implementation, carrier BAU activities
Process Transformation Professional - Maersk E- Commerce
Charlotte, North Carolina
On-site
$130,000 - $135,000 / year
Coordinate with other GPLs when topic requires process expertise outside SVD
Leads relevant GRC assessments and Business Reviews for MEC
Partner with Platform and business Subject Matter Experts (SMEs) to ensure alignment, secure sign-off and optimize relevant processes. Identify opportunities for process automation to enhance efficiency and strengthen controls.
Partner with Platform teams to prioritize technology requirements, control enhancements, and scalable process design; act as process owner in change governance forums.
Define process performance and compliance metrics; monitor frontline adherence and drive adoption in collaboration with regional teams.
Represent frontline feedback in the product and delivery roadmap; support effective change management and transition of new processes and features.
Review won businesses for readiness before implementation is kicked off
Manage assigned health metrics and process standardization index performance for MEC
Drive assigned business improvement initiatives
Accountabilities
Process map and SOPs in assigned topics
MEC process maturity in assigned taxonomy
Process workstream for non-standard customer implementation
Completion of productivity and work placement initiatives
Release of R&R clarifications, way of working, and frameworks
What you bring?
Understanding of the business financials and company performance drivers and ability to apply to own scope. Required competency either through education or through previous work
Expertise in process mapping, redesign, risk assessment, and control frameworks.
Strong data-driven decision-making, problem solving and metrics definition capabilities.
Excellent stakeholder management on all levels, concise communicator and expertise in cross-functional teamwork.
Proven track record in leading transformation and change initiatives.
Understanding of operational excellence/lean methodology approach
Experience in one or more of these areas: 1) Managing carriers; 2) Managing warehouse labelling operations; 3) Monitoring carrier performances; 4) Consulting experience; 5) Managing P&L of a parcel delivery business; 6) Operating a parcel delivery business; 7) Product management/Tech experience
Job Type: Full-Time
Location: Charlotte, NC (Onsite 5 days a week)
Salary: $130,000 - $135,000*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
