People Operations Advisor (APM Terminals Employee Experience)

Job Description

Who we are

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let us sail towards a brighter, more sustainable future with Maersk.

Key Responsibilities

Global APMT Reporting & Data Integrity

• Support monthly and quarterly global APMT People reporting cycles
• Validate and reconcile headcount, attrition, absence, and case data across systems
• Ensure data accuracy in Workday and reporting dashboards
• Identify data gaps and inconsistencies and coordinate corrections
• Support reporting automation and standardisation initiatives
• Provide structured insights to support People decision-making

Employee Experience & Advisory Support

• Manage employee lifecycle cases across multiple regions (hire-to-retire)
• Provide policy and process guidance to employees and managers
• Ensure SLA compliance and high-quality case resolution
• Identify recurring themes impacting employee experience
• Proactively suggest improvements to reduce friction and inefficiencies
• Maintain knowledge base and process documentation

Shared Services & HUB Excellence

• Operate within a Lisbon-based global HUB supporting multiple regions
• Drive standardisation of processes and documentation
• Participate in governance reviews and operational performance meetings
• Contribute to service optimisation and simplification initiatives

Cross-Functional & Cross-Regional Projects

• Support implementation of regional and global People initiatives
• Participate in transformation and migration projects into the HUB
• Partner with People Partners, Payroll, Rewards, TA, and HR Technology
• Contribute to continuous improvement and automation initiatives
• Support system enhancements and process digitalisation efforts

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Necessary to perform the requirements of the position:

• 3+ years’ experience in HR Operations / Shared Services / People Advisory
• Experience working in a multinational, matrix organization
• Strong understanding of employee lifecycle processes
• Experience supporting global reporting cycles is a strong advantage
• Advanced Excel / reporting capability; dashboard experience preferred
• Experience with Workday or similar HRIS
• Strong analytical and data validation skills
• High attention to detail and structured working style
• Strong stakeholder management and communication skills
• Ability to work across multiple regions and time zones
• Continuous improvement mindset. Exceptional stakeholder management, influence without authority and conflict resolution

#LI-AV3

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.