Operations Technology Technical Support Engineer (Warehouse OT/IT)

As part of Maersk’s IT Transformation, we’re centralizing the management of (ML) IT activities. To ensure that each region has focused IT support, we’ve established lean, empowered Account Management teams.
The WSM Technician role is key within these teams, responsible for delivering hands-on IT support to business customers across both office and warehouse environments, including Operational Technology (OT) devices critical to logistics operations.

About the role

You will play a critical role in supporting warehouse and office operations by providing hands-on IT and OT technical support in a fast-paced logistics environment. As a WSM Technician, you will ensure that all operational devices—such as scanners, printers, and workstations—are fully functional, properly maintained, and aligned with business needs. You will work closely with global support teams, local operations, and vendors to maintain system stability and enable seamless warehouse workflows across multiple shifts.

What We offer

• Above-law benefits including savings fund, food vouchers, and medical and life insurance
• Opportunity to work in a dynamic, operations-driven warehouse environment with modern IT and OT technologies
• Exposure to global teams and collaboration across IT, OT, and logistics operations
• A hands-on role with real impact on daily business continuity and efficiency

Key Responsibilities

• Provide onsite IT and OT support for incidents and service requests that require physical intervention
• Manage and maintain desktops, laptops, printers, servers, and network infrastructure equipment
• Support warehouse devices including RF scanners, barcode scanners, label printers, and workstations
• Perform install, move, add, and change (IMAC) activities for IT and OT assets
• Track, audit, and manage lifecycle of IT and OT assets, ensuring inventory accuracy and compliance
• Troubleshoot warehouse systems and applications (e.g., WMS, RF tools) and assist operational users on the floor
• Support LAN connectivity, cabling, and wireless infrastructure, coordinating with network teams when needed
• Configure, validate, and deploy OT devices to ensure operational readiness for warehouse workflows
• Assist with office moves, warehouse setup, and infrastructure staging in collaboration with Facilities
• Provide on-call support and respond to incidents impacting multi-shift warehouse operations
• Coordinate with global service desk teams, vendors, and OT specialists for escalations and repairs

Who we are looking for

We encourage candidates to apply even if you do not meet every qualification.

• Experience providing onsite IT support, ideally in warehouse or logistics environments
• Strong troubleshooting skills for PCs, peripherals, and basic networking
• Familiarity with warehouse IT/OT devices such as RF scanners, handheld terminals, and label printers
• Understanding of warehouse workflows, including WMS, scanning, and packing processes
• Experience managing IT and OT asset lifecycle and inventory tracking
• Ability to work in a fast-paced, multi-shift environment with strong customer focus
• Strong communication skills, with the ability to support both technical and non-technical users

Our offer

• Job type: Full-time, fully onsite
• Location: Cuautitlán Izcalli, México
• Travel: Within Cuautitlán Izcalli across sites
• Salary: Omitted by design

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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