Operations Agent

Job Description

Hiring Range:

Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer you

Be part of the world’s largest container shipping company.

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace. You will work in a team with motivated and engaged people with a diverse background. There is a room for growth and development.

Key responsibilities
Within shipping and logistics pro-active communication and information flow towards our customers is the key in ensuring end-to-end connectivity and transparency.

• As Operations Agent, you will be responsible for a smooth end to end shipment process, both import and export for LCL and FCL business, with a focus on LCL.
• You will monitor all outgoing and incoming Ocean transport orders for your assigned customers, answering customer requests via email or by phone.
• Be the first point of contact for our customers what makes you the face (or voice) of the company.
• Monitors and resolves problems to ensure movement of idle shipments.
• Preparation of transport and customs documents.
• Finding out-of-the box solutions that improve the supply chain of your customers8 and help improve work within the team.
• Financial handling of shipments.

This is how you reach your goal

• You are enthusiastic and a team player
• You are solution oriented and will go out of your way to make customers happy
• You have experience in a service-oriented environment
• You can multitask and you learn fast.

Your profile

• You are fluent in Polish and advanced English

• You have experience within the shipping and logistics industry (especially Ocean business) and Incoterms don’t scare you
• You are open to change and drive customer improvement initiatives
• You have an interest in digitalization and shaping the digital future of customer service
• You can think out of the box to find solutions
• You are motivated to help growing the level of customer service
• Ability to work independently and in a team
• You are an empathetic person who is an excellent communicator, relating well to all kinds of people
• Be commercially driven and enterprising
• Full-time availability

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.

#RPO #LI-PW1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.