Join Maersk as a Customer Experience Agent on a full-time, on-site basis in Hungary or Czechia. You will manage end-to-end shipments, provide tailored solutions, and deliver exceptional service in a fast-paced global logistics environment.
Requirements
Experience in a customer-facing role, ideally in logistics or forwarding
Fluency in English and Hungarian or Czech (depending on location)
Good understanding of logistics products, processes, and terminology
No specific minimum degree or years of experience stated
Skills & Responsibilities
Communication and problem-solving skills: Resolve queries promptly and manage customer relationships effectively across multicultural teams.
Logistics knowledge and attention to detail: Manage end-to-end shipments, ensure accurate documentation, and monitor KPIs.
Customer-focused mindset: Support customer retention and identify cross-sell or up-sell opportunities.
Potential transition routes: People from customer service or administrative roles in other industries may bring strong communication and organizational skills, alongside meeting language requirements.
Job description
Location: Hungary or Czechia Work setup: On-site
About Maersk
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility—continuously setting new standards for efficiency, sustainability, and excellence.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We are committed to building teams that reflect the customers we serve and creating an environment where everyone can thrive.
What we offer
This is an exciting opportunity to connect with a global organization operating in a fast-paced and international environment. At Maersk, you will have the chance to build strong relationships with customers and collaborate with highly professional and diverse teams.
You will be part of a culture where you are valued, recognized, and supported in your development, while working alongside colleagues who are deeply committed to delivering for our customers, society, and each other.
The role
As a Customer Experience Agent, you will:
Manage and monitor the end-to-end shipment process
Coordinate with various stakeholders involved in shipment handling
Act as an orchestrator of the overall shipment flow
Provide value to customers through effective and tailored business solutions
Resolve queries from customers, shippers, sales teams, and other stakeholders in a timely manner
Maintain a strong customer-centric approach and proactively prevent errors
Ensure all documentation is prepared accurately and submitted on time
Support customer retention and identify cross-sell/up-sell opportunities
Adhere to Standard Operating Procedures (SOPs) and internal guidelines
Respond to enquiries promptly and escalate when needed
Collaborate with the Commercial team to strengthen customer relationships
Monitor KPIs and ensure compliance with customer-specific requirements
Execute reports and additional tasks as required
We are looking for
Fluency in English and Hungarian or Czech (depending on location)
Experience in a customer-facing role, ideally in logistics or forwarding
Good understanding of logistics products, processes, and terminology
Proven ability to manage customer relationships and resolve issues effectively
Strong communication, influencing, and problem-solving skills
Ability to work in a matrix, multicultural environment
Customer-focused mindset with attention to detail
Self-motivated and performance-driven attitude
Interested?
If you can see yourself as part of Maersk’s journey to become the Global Integrator of Container Logistics, we would love to hear from you.
📌 Please submit your CV in English.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
