Join Maersk as an Ocean Contract Management Senior Specialist on a full-time basis in Airoli, India. This role focuses on end-to-end execution and maintenance of tenders and contracts for key customer accounts, ensuring accurate implementation and driving contract quality.
Requirements
Bachelor’s degree in Business, Supply Chain, Logistics, Commerce, or a related field is required.
4–7 years of relevant experience in Tender/Contract Management, Pricing, Logistics, Customer Experience, or Supply Chain.
Good understanding of ocean and logistics products, pricing, and commercial contracts.
Advanced MS Excel skills required; exposure to systems like SAP, CRM, Salesforce, COPO, or AFLS preferred.
Skills & Responsibilities
Tender & Contract Management: Manage tenders, contracts, amendments, and rate filings accurately within agreed SLAs to support key accounts.
Quality Assurance & RCA: Drive contract quality and Invoice Quality through proactive checks, root cause analysis, and preventive actions.
Stakeholder Collaboration: Partner with Sales, Pricing, Product, and Customer Experience teams to resolve implementation issues and support process improvements.
Potential transition routes: People from pricing analyst, logistics coordinator, or contract administrator roles may bring relevant commercial and supply chain skills, alongside meeting the required 4-7 years of experience.
Job description
Understands the customer tender, drafting requirements of Key clients and performs/updates the tasks/steps in the system as illustrated without any supervision. Performs audits of work performed by Team member Sales.
Role Purpose
Responsible for end-to-end execution and maintenance of tenders and contracts for Key Customer accounts, ensuring accurate and timely implementation. The role requires strong commercial understanding, stakeholder management, quality focus, and the ability to independently manage complex customer requirements.
Key Responsibilities
Manage tenders, contracts, amendments, rate updates, and system filings within agreed SLAs.
Review commercial agreements and ensure accurate contract implementation across relevant systems.
Handle complex pricing structures, products, currencies, surcharges, and customer-specific exceptions.
Drive contract quality and Invoice Quality (IQ) through proactive checks, RCA, and preventive actions.
Collaborate with Sales, Pricing, Product, Customer Experience, and Area teams to resolve implementation issues.
Support process improvements, automation, governance, and standardization initiatives.
Act as an SME and support knowledge sharing and coaching within the team.
Experience & Skills
Bachelor’s degree in Business, Supply Chain, Logistics, Commerce, or related field.
4–7 years of relevant experience in Tender/Contract Management, Pricing, Logistics, Customer Experience, or Supply Chain.
Good understanding of ocean/logistics products, pricing, and commercial contracts.
Strong analytical, communication, stakeholder management, and problem-solving skills.
Advanced MS Excel skills; exposure to SAP, CRM, Salesforce, COPO, AFLS, or similar commercial systems preferred.
Ability to independently manage complex Key Customer accounts in a fast-paced environment.
Key Success Measures
Tender SLA adherence
Contract filing accuracy
Invoice Quality improvement
Reduction in contract-related escalations
Stakeholder satisfaction
Contribution to process improvement and knowledge sharing
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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