Middleware Support Engineer - MQ Administrator

At Maersk, we are transforming to become the global integrator of container logistics- connecting and simplifying our customers’ supply chains. The Technology Group is critical to realising the company strategy. We plan on significantly enhancing our Technology capabilities and are implementing a new technology architecture led through Platform Operating Model. The Cloud

Engineering Unit within the Technology Group is accountable for end to end delivery of Service Reliability, Availability, Performance, Cost and Fit for Purpose solutions there by enabling the Platform Operating Model

Job Purpose/summary

• Dedicated support engineer who will be responsible for developing and delivering middleware operations service, covering a large volume of servers and many underpinning technologies.

• To carry out daily system administration of MW applications and provide second level support for the software applications and/or middleware platform in order to maintain the operational services.

• Maintain production systems around application and infrastructure outages

• and Respond/Resolve technical support tickets within the agreed SLA.

• To participate in the implementation of application and/or middleware deployment, configuration, patching upgrades etc., and to produce and maintain the associated technical documentation.

• To carry out technical acceptance testing of new releases and changes to the operational software applications, and participate in the evaluation of the deliverables.

• Come up with innovative ideas and deliver Automation which will reduce the TAT or eliminate the recurring manual tasks.

• Work with other support/SRE teams to drive improvements to the application landscape.

• Implement and maintain monitoring across all the mw applications with right alert response built into it.

• Stay on top of all operational issues and track them to closure.

• Perform blameless post-mortems and produce RCA document along with risk mitigations

• Own risks and their mitigation plan to track them to closure

• Develop the culture of documentation to maintain SOPs, post-mortems etc.,

• Maintain good business relationship with partnering teams to ensure smooth operation.

Who we are looking for

• 8+ years of experience in operations role with more weight towards handling middleware apps/platforms.

• Should have fundamental experience with middleware technologies like Oracle Fusion MW technologies, Tomcat Apache, WebSphere, IIS, JBoss, Tuxedo, MQ etc.,

• Should have good experience in developing automations using technologies like Ansible, Puppet, Shell Scripting etc.,

• Good working knowledge with setting up and using monitoring tools.

• Built observability solutions with effective dashboards and alert mechanism

• Other Skills:

• An excellent team player, balanced with strong autonomy and high motivation to deliver

• An out-of-the-box-thinker with an open mind who is intrigued by new ideas and innovative solutions

• Working proactively to learn new technologies

• CSI at the core of operating the support process

We Offer

As an organization with global presence, joining Maersk is a wonderful and exciting opportunity for you to work with people of diverse talents & background. We offer a fast paced, challenging and truly international atmosphere with activities spread around the globe in Copenhagen, India, London, Hague and Charlotte. The environment is dynamic with focus on high performance, results, and respect for our employees. There will be the possibility of continuous professional and personal development and for gaining a professional and social network.

As a company, we are committed to growing our people. We will provide you with opportunities that broaden your knowledge and strengthen your professional & technical skills.

• We operate in a fast-paced environment utilizing modern technologies and bias toward action

• We value customer outcomes and are passionate about using technology to solve problems

• We are a diverse team with colleagues from different backgrounds and cultures

• We offer the freedom, and responsibility, to shape the setup and the processes we use in our community

• We support continuous learning, including through conferences, workshops and meetups

Ideally, you will have (*)

• Natural bar-raiser: curious and passionate, with a desire to continuously learn more

• Bias to action, being familiar with methods and approaches needed to get things done in a collaborative, lean and fast-moving environment

• Respond effectively to complex and ambiguous problems and situations

• Simplify, clearly and succinctly convey complex information and ideas to individuals at all levels of the organization

• Motivated by goal achievement and continuous improvement, with the enthusiasm and drive to motivate your team and the wider organization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.