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Working at Maersk

  • Company employees
    100,000+
  • Gender diversity (m:f)
    65:35

Hiring in

  • Southeast Asia
  • Europe
  • United Arab Emirates
  • Argentina
  • Australia
  • Bangladesh
  • Bahrain
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Ecuador
  • Egypt
  • Georgia
  • Hong Kong SAR China
  • Israel
  • India
  • Japan
  • Kenya
  • South Korea
  • Lebanon
  • Sri Lanka
  • Mauritius
  • Mexico
  • Panama
  • Peru
  • Pakistan
  • Saudi Arabia
  • Türkiye
  • Taiwan
  • Tanzania
  • United States
  • Uruguay
  • South Africa

Office locations

Join Maersk as a Lead Logistics Customer Experience & Operations Specialist - SWE (Spanish) in Pasig, Philippines. In this full-time role, you will ensure smooth E2E shipment execution, act as a primary customer contact, and drive digital transformation initiatives in a global multinational environment.

Requirements

  • Strong experience in Lead Logistics and the Maersk E2E business landscape.
  • Experience in Change Management.
  • International experience within a matrix organization.
  • No specific degree or minimum years of experience stated in the posting.

Skills & Responsibilities

  • Communication and Stakeholder Management: Coordinate end-to-end shipments smoothly by engaging effectively with internal and external stakeholders.
  • Customer Advocacy: Act as the primary contact to understand customer priorities and enhance satisfaction metrics like CSAT and NPS.
  • Process Adherence: Ensure operational compliance by following standard processes and customer-specific IOPs.
  • Continuous Improvement: Utilize customer insights to identify improvement opportunities and support digital transformation initiatives.
  • Potential transition routes: People from customer support, logistics coordination, or account management roles may bring strong communication and operational skills, alongside meeting the language and stakeholder management requirements.

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Ensure smooth and reliable execution of BKS ( Single Carrier) by adhering to standard processes and customer-specific requirements, while meeting service level agreements and performance targets.

The role acts as a key customer contact, builds deep understanding of customer needs, and contributes to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence.

Job Summary:

Ensure smooth and reliable execution of BKS ( Single Carrier) by adhering to standard processes and customer-specific requirements, while meeting service level agreements and performance targets.

The role acts as a key customer contact, builds deep understanding of customer needs, and contributes to continuous improvement and digital transformation initiatives through proactive collaboration and operational excellence

Key Responsibilities:

  • Meet relevant SLAs and customer-specific KPIs consistently.
  • Adhere to standard processes and customer-specific IOPs to ensure operational compliance. Ensure smooth execution of end-to-end shipments by coordinating with internal and external stakeholders.
  • Act as a customer advocate and key point of contact
  • Actively develop a strong understanding of customers’ businesses, priorities, and pain points.
  • Use customer insights to inform SMEs and identify improvement opportunities.
  • Share relevant customer knowledge with internal teams to enhance collaboration and alignment

Required Business/ Technical Knowledge:

  • Strong experience in Lead Logistics and overall Maersk E2E business landscape
  • Experience in Change Management
  • Strong communication, influencing and stakeholder management skills
  • Highly customer centric
  • Result driven combined with the ability to achieve results through people
  • International experience, comfortable working in a matrix organization

Key Measure:

Specific:

  • Operational performance (SLA’s)
  • Productivity
  • SGA
  • SCP platform adoption metrics
  • Customer satisfaction Metrics – like CSAT

Shared:

  • Customer satisfaction (e.g. KCXi & NPS)
  • Customer Retention
  • SCP adoption
  • Health Metrics
  • Process Standardization
  • E2E Cost to Serve

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Apply now
Maersk

Lead Logistics Customer Experience & Operations Specialist - SWE (Spanish)

Pasig

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