IT Hardware Support Technician Warehouse

Job Description

The IT Hardware Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities:

• Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.

• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.

• Coordinate with vendors for hardware issues and take ownership of complex incidents.

• Manage incidents and problems, and support local IT projects and rollouts.

• Maintain accurate asset records in the central CMDB.

• Serve as primary IT support at your location, including occasional support for other sites across Europe.

• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.

• Represent and promote IT services within the organization.

Who we look for

• Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)

• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)

• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools

• Basic understanding of warehouse operations and handheld device configuration

• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting

• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness

• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership

• Excellent communication, time management, and collaboration skills across all levels

• Presentation and training abilities for small groups

• Good English and German skills

• Der IT Hardware Support Technician ist in erster Linie verantwortlich für den Vor-Ort-Support von Endanwendergeräten, das Asset Management sowie die physische Wartung von IT-Hardware. Dazu gehören unter anderem Server, Switches, Drucker, Verkabelung, Videokonferenzsysteme, mobile Endgeräte, Handscanner, WLAN-Infrastruktur, Lager-Tablets, Fahrzeugdisplays sowie Etikettendrucker.

  Hauptaufgaben

  • Einrichtung und Wartung von Endanwender-Hardware (z. B. WLAN-Access-Points, RF-Scanner) gemäß SOPs und technischen Handbüchern
  • Bereitstellung von 2nd- und 3rd-Level-IT-Support über ServiceNow unter Einhaltung der vereinbarten SLAs
  • Koordination mit externen Lieferanten bei Hardware-Problemen sowie Übernahme der Verantwortung für komplexe Incidents
  • Management von Incidents und Problems sowie Unterstützung lokaler IT-Projekte und Rollouts
  • Pflege und Sicherstellung korrekter Asset-Daten im zentralen CMDB-System
  • Funktion als primäre IT-Ansprechperson am jeweiligen Standort sowie gelegentliche Unterstützung anderer Standorte in Europa
  • Mitwirkung an IT-bezogenen Projekten sowie Bereitstellung von Remote- und Vor-Ort-Support nach Bedarf, einschließlich Rufbereitschaft
  • Repräsentation und aktive Förderung der IT-Services innerhalb der Organisation

  Was wir suchen

  • Sehr gute Kenntnisse im 2nd-Level-Desktop-Support (Windows 10, VPN, Citrix, Microsoft 365)
  • Sicherer Umgang mit Endanwendergeräten, mobiler Geräteverwaltung (iOS, Android) sowie Peripheriegeräten (Drucker, Scanner, Etikettendrucker)
  • Erfahrung mit Wi-Fi/WLAN, Videokonferenzlösungen (Teams Rooms, IP-Softphones, Teams Live Events) und Collaboration-Tools
  • Grundverständnis von Lagerprozessen sowie der Konfiguration von Handheld-Geräten

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.