IT Onsite Support Engineer - 1st Line Support

APM Terminals

Job Title – Onsite IT Support Engineer - 1st Line

Location – Aarhus, Denmark

ENGLISH AND DANISH SPEAKING AND WRITTEN SKILLS ARE ESSENTIAL FOR THIS ROLE.

Interested in becoming an IT Support Engineer. We are looking for a passionate, professional IT support engineer with high drive, can-do attitude and excellent IT and Business understanding.

We operate within a fast-paced environment, where we have focus on all our services and we are expected to react proactively and effectively with high quality on all requests and incidents addressed to Onsite IT.

About Us….

In our container terminals, the work revolves around vessel operations and the facilities that provide direct support—such as warehouses, workshops, control towers and truck gates.

You'll be based at our terminal in Aarhus, where, as the person responsible for 1st line support, you will be a vital technical resource keeping the terminal running smoothly.

In Maersk, we are technology first, hence we’re harnessing the power of technology to reinvent the future of integrated logistics. We know that great customer experiences require a team that leads the way in world-class service and operations – and you can make an impact.

Working with international teams in an inspiring working environment, you’ll have lots of opportunities to collaborate with colleagues around the globe and expand your skills.

An important aspect of your role will also be ensuring compliance with relevant security processes and tools. The position involves a variety of ad hoc tasks within the IT department, such as PC configuration and general IT support both indoor and outdoor.

“There may be support needed outside regular office hours, so flexibility is key. If the systems or infrastructure fail, the terminal halts. In other words, you play a crucial role in ensuring the heartbeat of APM Terminals Aarhus,” explains Claus Maagaard.

A Small Team in a Global IT Organization -

Welcome to the IT Onsite Support Team. We add value by delivering IT support following the incident management and request fulfilment process.

You’ll play a vital and valuable role in performing initial troubleshooting and handling incident and requests, as effectively as possible. You are expected to take ownership and use your extraordinary collaboration skills to ensure that business will be able to deliver and run smoothly.

You will join Claus and two other colleagues in our Aarhus-based IT team while also being part of our Nordic IT team, which includes four colleagues at our terminal in Gothenburg, Sweden.

We imagine that you have:

• Attention to detail, working dependence and understanding the importance and impact of performed tasks
• Are passionate, creative and have persistent approach to support and improving end-user experience
• Present excellent collaboration skills and communication/information sharing
• Are proactive and show ‘can do’ attitude (absolute must)
• Present excellent spoken and written communication skills
• Are willing and curious to build new competences
• Open-minded as a person. You appreciate interaction with people and enjoy working with end-user in focus
• Fluent in written and spoken English

Your Experience And Background Could Come From:

• Technical IT background, either professional or educational, or a similar position (formal IT Supporter education is a plus)
• ·Knowledge and professional experience in ITIL processes and ITSM tools (certificate will be an advantage)
• Familiarity across end user computing systems – such as Microsoft and Apple products, iOS and Android devices, Meeting room technologies, O365, various development tools and other software
• An interest and experience with desktops, laptops, mobiles devices and printers.
• Supporting implementation of new technologies
• Network knowledge and experience with ServiceNow are an advantage

#LI-APMT

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.