Incident & VSA Claims Adjuster

Job Description

Purpose of the position:

• Responsible for handling cargo claims arising out of major incidents and from VSA partners.
• Responsible for the management and administration of all claims filed Globally.
• Responsible for the coordination with local front desk and guiding them with regards to claim handling.
• Provide proactive, efficient, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Company.
• Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.

Key Responsibilities:

• Handling cargo claims as per the set guidelines.
• Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit.
• Establish appropriate claims handling relationship in respective management area.
• Assess and document factual background of claims matters; establish and update claims file.
• Safeguard rights of recovery and drive recovery actions.
• Liaise with internal and external stakeholders, such as claimants (customer, VSA partner, recovery agent, lawyer, Insurance Company, and P&I) third party claims administrators etc.
• Enter and update data in the claims data base (case management) according to corporate guideline.
• Manage and settle claims matters in accordance with corporate guideline.
• Provide advice and support to local claim desk related to any claim’s matters.
• Keeping data quality at top level.
• Formulate, drive and/or support loss prevention initiatives.

Education:

• Graduate from recognized university
• LLB / LLM or MBA degree would be preferable.

Experience:

• Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.
• Exposure to shipping operations preferable.
• Experience in core claims handling (which includes independent claim settlement) will be an added advantage.

Special Skills (Functional/Technical):

• Good Analytical skills.
• The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.
• Good Comprehension skills.
• Excellent team player
• Well organized to carry out multi-tasks.
• Flexible with changes
• Take ownership of the job assigned.
• Eye for the details
• Strong value and commitment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.