Freight Audit & Payment Team Leader

Job Description

About this role

Lead and manage a Freight Audit & Payment team to ensure accurate, timely, and compliant audit and payment of freight invoices, while delivering a strong customer experience and driving operational stability and continuous improvement.

Key Responsibilities

• Lead, coach, and develop a team of FA&P agents, including performance management and day-to-day prioritization.

• Oversee end-to-end freight audit and payment processes: invoice validation, dispute resolution, approvals, and payment readiness.

• Ensure adherence to SLAs, KPIs, and internal controls.

• Monitor backlog and aged items, implementing routines to prevent operational issues.

• Act as point of contact for customer escalations and operational performance discussions.

• Coordinate with internal stakeholders (Operations, Finance, OPR, Procurement, IT) and vendors to resolve issues.

• Drive process standardization, documentation, and continuous improvement initiatives.

• Manages employees day-to-day and sets priorities to ensure task completion.

Decision Making & Autonomy

• Works independently within defined guidelines and policies.

• Makes day-to-day people and operational decisions; escalates complex or high-risk issues as needed.

Skills & Experience

• Experience in Freight Audit, Finance Operations, Logistics, or a related area.

• Proven experience in people leadership or team coordination.

• Strong analytical, organizational, and communication skills.

• Customer-centric mindset with focus on quality, compliance, and efficiency.

• Solid technical knowledge.

• Business understanding

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.