EU Planning Coordinator

Job Description

Join a global leader. Shape the future of logistics.

At Maersk, we’re on a mission to simplify and connect global supply chains. With over 100,000 colleagues across 130 countries, we are industry pioneers—driving innovation, sustainability, and customer excellence for over a century.
We believe in diversity, collaboration and continuous learning, and we work hard to ensure our teams reflect and understand the customers we serve.

About the Role

As an EU Planning Coordinator, you will play a key role in supporting customers throughout their journey within the Maersk ecosystem, with a particular focus on EU and UK planning, import coordination, and ensuring smooth, compliant, and efficient cargo flows.

Your responsibilities may include:

• Managing customer communication channels

• Handling cases and customer queries

• Supporting onboarding and relationship management

• Coordination of EU/UK planning and import processes

• Managing contracts, disputes, and documentation

• And more

EU/UK planning and import experience is highly desirable, as you’ll be supporting time‑critical, cross‑border supply chain operations.

This is a fully on-site position at East Midlands Gateway, working Monday–Friday, 8:00am to 4:00pm.

What We Offer

This is a fantastic opportunity to grow your career within an international, fast‑paced environment. You’ll work with a diverse, highly skilled team and contribute directly to our customers’ success.

At Maersk, you’ll be valued, recognised, and rewarded. We offer:

• Competitive salary and benefits

• Strong pension scheme and private health insurance

• A culture centred on continuous improvement and personal development

• Exposure to global stakeholders and meaningful opportunities to make an impact

• A friendly, open, collaborative working environment

If you thrive in a performance‑driven atmosphere and want to make a genuine difference, this role is a great fit.

Key Responsibilities

• Deliver a first-class customer experience in line with Maersk standards

• Coordinate with third‑party suppliers and Maersk offices globally

• Provide accurate EU/UK import and planning support

• Identify opportunities to improve customer experience and operational efficiency

• Process documentation accurately and on time

• Produce internal/external reports, including KPI updates

• Monitor supplier performance and highlight improvement areas

• Build strong understanding of customer needs and support effective problem‑solving

• Proactively identify supply chain challenges and propose solutions

• Attend customer and internal meetings as needed

• Participate in SCM project teams

• Support ad-hoc tasks and projects

What We’re Looking For

• A genuine passion for customer service and operational excellence

• EU/UK planning and import knowledge (highly desirable)

• Previous logistics experience (advantageous)

• Strong analytical and problem‑solving skills

• Ability to work under pressure and meet deadlines

• Proficiency in Microsoft Word, Excel, Outlook

• Excellent communication skills and confident phone manner

• High attention to detail and accuracy

• A proactive mindset and adaptability in a changing environment

Ready to join Maersk?

If you're committed to delivering outstanding service, solving problems, and growing within a global organisation that values people and innovation—we’d love to hear from you.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.