East Adriatic (EAD) Less than Container Load (LCL) Customer Experience Agent

Ever wondered how the products you buy in your local supermarket are transported to Europe? Amazed by the speed at which your new sneakers are delivered to your home? Were you impressed by Maersk’s contribution to the distribution of millions of vaccines globally? You can now become a part of one of Time’s Top 100 Most Influential Companies, shaping the future of Transport and Logistics.

At Maersk, we put our people and our customers first! We foster partnerships by gaining insight into our client's operations, crafting customized supply chain strategies, and working in conjunction towards a sustainable future for transportation and logistics.

We are looking for an EAD (East Adriatic) LCL (Less than Container Load) Customer Experience Agent to join our Customer Experience team in EAD Team. You will manage the LCL import and export operations, from booking to the delivery, in compliance with all company procedures.

Main tasks:

• Supervises booking, gives quotations on LCL import and export, handles entries, completes Bill of Lading (BoL) and sea freight documents
• Supervise the carrier booking transactions and follows the billing
• Maintains relationships with Maersk offices at destination/origin, customers, and vendors;
• Offers assistance in the resolution of customers queries and issues, both in Slovenian and English
• Data processing and reports

We are looking for:

• Experience in managing import /export operations is a plus
• Good English and Slovenian command, both written and spoken
• Good communication skills
• Detail orientation and hands-on approach
• Issue resolution abilities, open to learning and accountable
• Good knowledge of MS Office

Location:

The position is placed in Ljubljana, or Koper (Slovenia).

This is a fixed term contract with a possibility of extension.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role and you are keen to join our journey to become the Global Integrator of Container Logistics, we are very much looking forward to your application.

Our recruitment process:

To apply, please submit your application in English. Our recruitment team will review your profile and contact you directly if there's a match with the job requirements. They'll be happy to provide more information about the role and get to know you better. If successful, you will discuss the role with the Line Manager in details; Every candidate will receive feedback.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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