Join Maersk as an E-commerce Service Delivery Specialist in Almere, Netherlands. In this full-time role, you will act as the primary point of contact for European retail clients, driving service excellence, managing business reviews, and ensuring customer retention and growth. Fluent German language skills are mandatory.
Requirements
Experience in Service Delivery, Customer Success, Account Management, Logistics, Operations, or related customer-facing roles.
Background in E-Commerce logistics, parcel delivery, or fulfilment environments is preferred.
Fluent in German (mandatory).
Strong customer relationship management, communication, and stakeholder management skills.
No specific degree requirement stated.
Skills & Responsibilities
Customer Relationship Management: Build long-term relationships and act as the primary point of contact for a portfolio of European e-commerce clients to drive satisfaction and growth.
Performance Monitoring & Reviews: Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) and track service performance to identify trends and improvement areas.
Escalation & Stakeholder Management: Manage customer escalations and coordinate resolutions effectively across internal operations, product, and commercial teams.
Problem-Solving & Analytics: Utilize analytical thinking to translate customer requirements and operational data into actionable service enhancement plans.
Potential transition routes: People from Account Manager, Customer Success Manager, or Logistics Operations roles may bring strong stakeholder management and operational skills, alongside meeting mandatory German language requirements.
Job description
At Maersk, we are transforming the world of logistics by connecting and simplifying our customers' supply chains. As a global leader in integrated logistics, we provide end-to-end solutions spanning ocean, air, landside transportation, warehousing, fulfilment, and digital logistics services.
Our Maersk E-Commerce business helps some of the world's most dynamic retailers and brands deliver outstanding customer experiences through scalable fulfilment, parcel management, and last-mile solutions. As e-commerce continues to evolve, we are focused on delivering operational excellence, innovation, and exceptional service for customers across Europe.
About the role
As a Service Delivery Specialist (German speaker), you will play a critical role in ensuring our customers receive the highest levels of service while helping them maximise the value of our solutions. Acting as the primary point of contact for a portfolio of customers, you will build trusted relationships, drive service excellence, and support long-term customer growth and retention.
What You'll Be Doing
Act as the primary point of contact for a portfolio of customers across Europe.
Develop strong, long-term customer relationships and become a trusted advisor.
Lead customer performance reviews, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
Monitor service performance, identifying trends, risks, and opportunities for improvement.
Manage customer escalations and coordinate effective resolutions across internal teams.
Work closely with Operations, Product, Commercial, and other stakeholders to deliver customer outcomes.
Understand customers' businesses, strategic priorities, and operational requirements.
Translate customer needs into actionable service improvements and enhancement plans.
Support customer retention and identify opportunities to expand existing relationships.
Drive adoption of digital tools, capabilities, and new service offerings.
Ensure customer action plans are executed and tracked to successful completion.
What We're Looking For
Experience in Service Delivery, Customer Success, Account Management, Logistics, Operations, or similar customer-facing roles.
Background in E-Commerce logistics, parcel delivery, or fulfilment environments is preferred
Commercial awareness and the ability to identify growth opportunities.
Excellent communication, presentation, and stakeholder management skills.
Analytical thinking and strong problem-solving capabilities.
A proactive, curious, and solutions-oriented mindset.
The ability to manage multiple customer relationships simultaneously in a fast-paced environment.
Fluent in German (mandatory)
Why Join Maersk?
This is an opportunity to join a global organisation at the forefront of logistics transformation. You'll work with leading e-commerce customers, collaborate with colleagues across Europe, and help shape service experiences that directly impact customer success.
If you're passionate about customer experience, service excellence, and helping businesses grow, we'd love to hear from you. Apply today and become part of a team that's redefining logistics for the digital age.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
