CX Partner

Are you a customer-oriented person who is passionate about delivering exceptional customer experiences? Are you proactive, dynamic and driven to achieve excellence in everything you do? Do you thrive in a fast-paced, action-oriented environment?

We have an exciting opportunity for a Customer Experience Partner to join our multicultural team in Valencia Spain!

We Offer

At Maersk, we put you in the driver's seat of your career. You will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. Thanks to our global scale, you'll have opportunities to explore a wide range of roles around the world.

Additional highlights include:

• Industry-leading talent development initiatives.
• A flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Competitive and comprehensive employee benefits.

We are proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.

With substantial operations in over 130 countries, we work across continents, and cultures with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual feels a sense of belonging.

Key Responsibilities

• Manage and monitor the end-to-end shipment process.
• Coordinate with various stakeholders involved in shipment handling.
• Orchestrate the overall flow of an end-to-end shipments.
• Add value for customers by providing effective business solutions and demonstrating strong business process understanding.
• Resolve queries timely from shippers/Customers/Key Account Managers/other stakeholders, and response to customers.
• Maintain a customer-centric approach to help prevent errors and take proactive measures to eliminate their recurrence.
• Prepare and submit accurate documentation promptly while keeping internal and external stakeholders informed.
• Support customer retention through cross-selling and up-selling initiatives.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.
• Identify deviations from IOPs and proactively communicate them to the customer and reporting head.
• Maintain effective and proactive communication by regularly participating in client conference calls to ensure seamless processes.
• Record and report performance metrics, and provide insights and recommendations on Service delivery wins and Service failures.
• Collaborate with Key Client Managers (KCMs) and the Commercial team to build and strengthen customer relationships.
• Comply with specific customer SOP and monitor respective KPIs.
• Execute reports and other tasks assigned by Team Leader/Manager.

We are looking for

• Experience in logistics, supply chain, or related fields.
• Fluency in English and French are mandatory.
• Excellent communication skills and confidence in coordinating with stakeholders.
• Proven stakeholder management and relationship-building abilities.
• a passion for closing tasks efficiently and delivering high levels of customer service.
• A results-oriented mindset with a solid understanding of operational processes.
• A collaborative team player who contributes to shared goals.
• The ability to stay organized under pressure and with a sense or urgency with persistence in overcoming obstacles
• A positive, proactive attitude.

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We look forward to receiving your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.