CX Data Analyst – Continuous Improvement

Job Description

We have a view beyond the ocean: integrating container logistics, connecting, and simplifying our customers' supply chain. We count on our people to make that happen!

Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success, managing the customer experience and building a successful track in your career.

What do we offer?

We are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. With significant personal responsibility, you will hone your industry knowledge and build highly valued business skills and communication skills into customer-facing roles – quite possibly at a pace that will surprise you.

Energizing and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team that is enthusiastic about focusing on customers, and colleagues.

And thanks to our global scale, you will be well positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits.

Our opportunity

We are looking for our new CX Data Analyst to join ECSA CX Continuous Improvement team.

Main responsibilities

• Support the definition and monitoring of local CX KPIs by developing tools that track performance and correlate with Customer Satisfaction.
• Design, build, and maintain dashboards and data visualizations to provide actionable insights to CX leadership.
• Develop automations and digital solutions that enhance the efficiency and reliability of performance management routines.
• Analyze data to identify trends, patterns, and performance gaps, enabling the CX team to proactively act on improvement opportunities.
• Collaborate with CX Leaders to co-create tactical plans and tools aimed at improving productivity and customer-felt KPIs.
• Ensure performance management data is accessible, accurate, and aligned with CX priorities.

We are looking for

If you have the requirements below, this is your chance to join this high-performance team and be part of this great moment in our organization!

• Experience in performance management routines and KPI tracking.

• Strong skills in Power BI and Power Query, including data transformation and report/dashboard development.

• Intermediate level in Power Apps to support tool development.

• Skills in Excel VBA for automating tasks and handling large datasets.

• Strong communication skills to support stakeholder reporting.

• English – Advanced.

About us

A.P. Moller-Maersk is an integrated container logistics company that works to connect and simplify our customers' supply chains. As a global leader in transportation services, we operate in 130 countries and employ about 70,000 people.

With an offer of end-to-end products and digital services, continuous customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere in the world. Learn more about us: https://www.maersk.com

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.