Customs Service Agent MCS – Japan

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

CHB MCS Japan Agent

Key Responsibilities:

Conduct MCS task as outlined and workflow and SOP

• Manage MCS shipments and associated data

• Create MCS shipments in local MCS system Toss

• Verify minimum documentation required for customs clearance

• Tie up documentation against packing list, commercial invoice, CoO and other required MCS documentation.

• Follow up with MCS team for any missing documentation or verification required

• Load documentation into local MCS system(s).

• Update local MCS systems notes of shipment communications within internal teams, including document verifications and follow up.

• Update local Japan MCS Toss system with shipment details from commercial documents.

• Prepare the customs declaration ready for submission.

• Update local MCS systems of milestones.

• Daily communication with MCS Manager to review shipment status, training requirements, troubleshooting.

• Managing email document communication with Customer Service (CX) and MCS teams.

• Manage KPI for allocated tasks

• Participate and engage in MCS department meetings.

• Innovation and automation solutions for enhanced MCS tasks

• Ensure Performance/Dashboard index based on specific service level agreements

Required soft skills:

Customs & compliance centric mindset: understand the importance of commercial documents, ETA and related

KPI’s.

• Persistency: prioritise multiple tasks and deadlines, work insistently to ensure the right outcomes for the customer and Maersk

• Proactive driver of improvement opportunities

• Proven track-record of successful solutions

• Root Cause Analysis, Complaint Handling & Resolution

• Critical thinking

Required hard skills:

Microsoft Office

Customs License

Customs Knowledge

Required experience and qualifications:

• B.S Customs Degree

• 3-5+ years of relevant experience within MCS environment.

• Strong analytical skills.

• Experience within Japan Toss MCS vendor system

• Strong communication skills in English

• In-depth knowledge and experience within MCS operational task, and documentation – CIV, Packing List, OBL, CoO, other documents

• Strong communication skills, he or she will engage within CX & MCS colleagues and stakeholders.

• Ability to handle most situations independently, work under minimal supervision, but seeking guidance on when required.

• Ability to challenge status quo, identify opportunities and drive improvements and deliver results.

• Japanese language proficiency is an advantage

• Fluent in in English.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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