Customer Program Manager

About the job

At Maersk, we want to be pioneers in logistics. We’re embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world. As the Client Program Manager (CPM), you are an essential element of the global key account management team, delivering successful customer experience, creating values in customer's supply chain, and retaining and growing business around the globe.

We offer
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities

Growth and development

• Detailed understanding of the customer’s supply chain strategy and needs.

• Develop a joint strategic roadmap with the customer and commercial team.

• Design IT roadmap and strategy.

• Create contingency / resilience plan.

• Identify efficiency and optimisation initiatives to increase profitability / reduce cost to serve.

• Digital transformation / new system implementation.

• Create a Maersk community around the account and create awareness of the customer.

Value creation

• Uncover customer pain points / supply chain challenges and define initiatives to address/eliminate same.

Execution and Commitment

• Monitor service delivery performance globally

• Own customer operational escalations.

• Design customer scorecard & KPIs

• Engage with 3rd Party / Non-Maersk partners (customer suppliers, partners, service providers and vendors)

• Ensure foundation in place to deliver (e.g. SOPs / Origin Workshops etc.)

• Ensuring new/additional business is implemented (including EDI etc.)

• Ensure that relevant financial measures are effectively managed and act as an escalation point in case

• Ensure access to correct, rates, information, and contacts on all third party (non-Maersk) supplier and partners.

• Manage gain sharing agreement.

We’re looking for

• 10+ years proven track record of global key account management, E2E supply chain optimization, implementation of complex solutions and managing transformation

• Painting a compelling picture of the vision and strategy that motivates others to act and follow

• Being an effective communicator and influence various levels of stakeholders in multi culture and diversified environments

• Cultivating partnership by creating value and linking customer needs with leading industry trends and the company’s products

• Driving results and achieving beyond through others in and outside of own reporting line

• Keeping composure and resilient during crisis and mitigate risks with alternative solutions

• Bachelor’s degree preferably in Business, Logistics or Supply Chain Management

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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