Customer Experience Partner

Job Description

Opportunity

At Maersk, a global leader in logistics for over a century, we’re expanding to become an end-to-end provider of intelligent, customer-focused solutions. Innovation is key to simplifying logistics worldwide, and by joining us, you’ll help drive this transformation and make a meaningful impact.

We’re committed to creating a better tomorrow—socially, economically, and globally—through sustainable, efficient, and inclusive trade. Together, we can redefine what's possible.

We Offer

At Maersk, you’re in control of your career, empowered to take on challenges and grow globally. With operations in 130+ countries, we offer diverse opportunities, modern development programs, competitive benefits, and a culture that values inclusivity and belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.

• Flexible Workplace Policy and working hours.

• Access to internal training opportunities.

• Excellent benefits to employees, including a competitive pension scheme, health insurance.

Key Responsibilities

• Serve as the primary point of contact for the Stellantis account, delivering exceptional customer service as part of a full-service 3PL logistics provider.

• Coordinate closely with warehouses and internal Maersk teams worldwide to manage and monitor the handling and shipment of goods.

• Use supply chain systems focused on ocean freight to track shipments and ensure timely, accurate delivery.

• Maintain proactive communication with the client and internal stakeholders to resolve issues, provide updates, and ensure high service quality.

• Support continuous improvement initiatives to meet the demanding service levels required by a global automotive leader.

• Collaborate effectively within the team and across functions, fostering a culture of cooperation and problem-solving.

• Demonstrate leadership qualities by taking initiative and driving positive outcomes, even in challenging situations.

We Are Looking For

• Minimum 2-3 years of experience in logistics, supply chain, or customer service roles (open to less experienced candidates with strong potential).

• Fluent in both French and English, with excellent communication skills to interact with global teams and clients.

• Familiarity with supply chain management systems, particularly ocean freight logistics.

• A proactive, solution-oriented mindset with the ability to lead or influence others positively.

• Team player with the ability to work collaboratively in a fast-paced, dynamic environment.

• Experience working with automotive clients or within the automotive industry - A PLUS

• Strong organizational skills and attention to detail to manage multiple points simultaneously.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.