Customer Experience Intern

Job Description

Customer Experience : (JL1 – 6‑Month Internship)

Would you like to be part of a value‑driven, commercially oriented international environment where we enable global trade every day? We have an exciting opportunity for a Customer Experience / Administrative Intern (JL1) to join our team at Maersk Congo S.A. in Pointe‑Noire.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values.

To us, teamwork means acceptance, respect, dedication, and the belief that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve.

In our daily work, Uprightness and Our Employees mean that transparency and accountability go hand in hand with being an inspiring and challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Key Responsibilities:

• Support customer experience activities for customers who are onboarded into the Maersk environment.

• Assist with customer channel management and basic case follow‑up activities.

• Support customer onboarding, relationship management, and documentation processes.

• Assist with contract, dispute, and case documentation as required.

• Perform administrative and operational tasks to support the wider Customer Experience team.

• Follow standardized work routines and operational procedures under supervision.

• Apply independent judgment within defined guidelines and escalate non‑routine or complex issues to supervisors or experienced colleagues.

• Support collaboration with internal stakeholders to ensure smooth customer service and operations.

• Contribute to continuous improvement initiatives within the Customer Experience and administrative teams.

Who We Are Looking For:

Someone with:

• A basic understanding or strong interest in customer service, logistics, supply chain, or administrative operations.

• Good attention to detail and strong organizational skills.

• Ability to support tasks independently within defined guidelines.

• Willingness to learn and follow standardized work routines and processes.

• Basic proficiency in Microsoft Office tools (Word, Excel, Outlook).

• Good communication skills and a collaborative mindset.

• No prior professional experience is required — training and on‑the‑job learning will be provided.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.