Customer Experience Consultant

Job Description

🌟 Join Maersk as a Customer Experience Consultant! 🌟

Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you thrive in fast‑paced environments, bring high energy to everything you do, and love turning challenges into opportunities?

If so, this could be your next big career move.

We’re looking for a Customer Experience Consultant to join our outstanding team—one that is deeply committed to creating world‑class service for our customers.

🌍 What We Offer

At Maersk, you’re in the driver’s seat of your career. We empower you to grow, explore, and make an impact on a truly global scale.

With operations in more than 130 countries, you’ll have the opportunity to build a career that crosses borders, cultures, and disciplines. Whether you’re looking to deepen your expertise or explore new paths, Maersk provides the platform to get you there.

You’ll benefit from:

• Industry‑leading talent development programs
• Competitive compensation and benefits
• Flexible workplace policies and working hours
• Access to extensive internal training opportunities
• Excellent benefits including a competitive pension scheme, health insurance, and more...

Our people are the foundation of our success. Their dedication, collaboration, and customer‑centric mindset shape the culture that makes Maersk a global leader.

📦 Key Responsibilities

• Manage and monitor the end‑to‑end shipment process
• Coordinate with stakeholders across the shipment lifecycle
• Ensure seamless orchestration of shipment flow
• Deliver value‑adding solutions through strong business and process understanding
• Resolve customer and stakeholder queries promptly and professionally
• Maintain a customer‑centric approach and proactively prevent recurring issues
• Prepare and submit documentation accurately and on time
• Support cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to SOPs/IOPs and identify deviations proactively
• Communicate effectively with customers and internal teams
• Participate in client calls to ensure smooth process execution
• Record and report performance insights, highlighting wins and improvement areas
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Monitor customer‑specific SOPs and KPIs
• Execute reports and tasks assigned by the Team Leader/Manager

🎯 What We’re Looking For

• Experience in logistics or related fields
• Fluency in Spanish and English.
• Strong communication and stakeholder management skills
• Customer‑centric mindset with a passion for service excellence
• Results‑driven and highly organized, even under pressure
• A collaborative team player who fosters teamwork
• Solid understanding of operational processes
• A proactive, positive attitude with a strong sense of urgency
• Persistence in driving issues to closure despite obstacles

📌 Additional Information

• Applications must be submitted in English.
• Applicants must have the legal right to work in Europe at the time of application

If you’re ready to grow your career with a global leader and make a meaningful impact, we’d love to hear from you.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.