Customer Experience Consultant

Job Description

Customer Experience Consultant (Temporary Position) – Madrid & Valencia 🇪🇸

Are you a customer‑oriented professional who is passionate about delivering exceptional customer experiences? Do you bring high energy ⚡, a dynamic mindset, and a drive to excel in everything you do? Are you action‑oriented and motivated by fast‑paced environments? 🚀

If so, this temporary role could be the perfect fit for you.

We are excited to offer an opportunity to join us as a Customer Experience Consultant in Madrid or Valencia, where you will become part of an exceptional team dedicated to providing outstanding service to our customers. 🤝

What We Offer 🌍

At Maersk, we put you in control of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally 📈. As part of a global organization at the heart of world trade, you’ll have the opportunity to make a meaningful impact on a global scale.

With a presence in more than 130 countries, you’ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨

Key Responsibilities 📦

• Manage and monitor the end‑to‑end shipment process
• Coordinate with stakeholders involved in shipment handling
• Orchestrate the overall flow of end‑to‑end shipments
• Provide value‑adding business solutions through strong process understanding
• Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely manner
• Maintain a customer‑centric approach to prevent errors and ensure continuous improvement
• Prepare and submit documentation accurately and on time, keeping stakeholders informed
• Support cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs)
• Identify process deviations and proactively communicate them
• Respond to enquiries promptly and escalate issues as required
• Maintain proactive communication, including participation in client calls 📞
• Record and report performance insights, highlighting service wins and failures
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer‑specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader or Manager

We Are Looking For 🔍

• Relevant experience in Logistics or related fields
• Fluency in Spanish and English; Portuguese or French is a plus
• Excellent communication and stakeholder management skills
• Strong customer‑centric mindset and passion for service excellence ❤️
• Results‑driven, organized, and able to perform under pressure
• A collaborative team player 🤝
• Solid understanding of operational processes
• A sense of urgency and persistence in driving issues to closure
• A positive, proactive attitude 🌈

We look forward to receiving your application in English 📩

Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.