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Working at Maersk

  • Company employees
    100,000+
  • Gender diversity (m:f)
    65:35

Hiring in

  • Southeast Asia
  • Europe
  • United Arab Emirates
  • Argentina
  • Australia
  • Bangladesh
  • Bahrain
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Ecuador
  • Egypt
  • Georgia
  • Hong Kong SAR China
  • Israel
  • India
  • Japan
  • Kenya
  • South Korea
  • Lebanon
  • Sri Lanka
  • Mauritius
  • Mexico
  • Panama
  • Peru
  • Pakistan
  • Saudi Arabia
  • Türkiye
  • Taiwan
  • Tanzania
  • United States
  • Uruguay
  • South Africa

Office locations

Join Maersk as a Customer Experience Analyst in Santos, Brazil for a full-time role. This position is exclusive for People with Disabilities (PCD) and involves driving digital transformation, managing client relationships, and simplifying supply chains with Intermediate English proficiency.

Requirements

  • Completed higher education in Administration, Economics, Logistics, International Relations, Foreign Trade, or related fields.
  • Experience in customer service.
  • Experience in maritime and land transport.
  • Intermediate English.
  • Knowledge of Microsoft Office.
  • Good communication skills.
  • Exclusive for People with Disabilities (PCD).

Skills & Responsibilities

  • Customer Service: Help clients resolve issues through close communication with internal teams to ensure quick solutions.
  • Communication: Build and maintain solid client relationships while engaging in daily meetings.
  • Digital Tools: Drive the use of electronic tools to simplify the customer experience.
  • Supply Chain Knowledge: Understand the client's business, supply chain, and end-to-end cycle.
  • Potential transition routes: People from logistics, customer support, or sales roles may bring relevant client management and communication skills, alongside meeting the language and educational requirements.

Job description

Exclusivo para Pessoas com Deficiência (PCD)

Temos uma visão além do oceano: integrando a logística de contêineres, conectando e simplificando a cadeia de suprimentos de nossos clientes. Contamos com a nossa gente para que isso aconteça!

Junte-se a nós enquanto embarcamos em uma transformação digital que revolucionará o negócio de logística: você desempenhará um papel vital em nosso sucesso, gerenciando a experiência do cliente e construindo uma trajetória de sucesso em sua carreira.

Principais responsabilidades:

  • Auxiliar os clientes em seus problemas mantendo uma comunicação próxima com os colegas de trabalho, a fim de garantir uma solução rápida

  • Impulsionar a utilização das ferramentas eletrônicas para simplificar a experiência do cliente

  • Construir e manter relacionamentos sólidos com os clientes

  • Entender o negócio do cliente, sua cadeia de suprimentos e seu ciclo end to end

  • Envolver-se em reunões diárias com equipes internas e clientes

  • Colaborar com os times de atendimento ao cliente e vendas

Nós estamos procurando por:

  • Experiência em atendimento ao cliente

  • Experiência em transporte maritimo e terreste

  • Inglês Intermediário

  • Conhecimento no pacote office

  • Boa comunicação

  • Ensino Superior ConcluídoAdministração, Economia, Logística, Relações Internacionais, Comércio Exterior ou áreas correlatas

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Apply now
Maersk

Customer Experience Analyst - Vaga Exclusiva PCD

Santos

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