Customer Experience Agent - Import (9 Months Contract)

Purpose:

To deliver operational excellence in cargo consolidation and the effective management of origin shipment documentation management, client relationship management, and proactive stakeholder communication is delivered to the highest possible standard, and that continuous improvements are suggested and delivered.

Job Description

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

What are we looking for?

• A university or fresh graduate students
• Have some background or knowledge about shipping industry.
• Flexibility in terms of the scope and responsibilities of the job
• Good at communication
• Good at managing customer experience
• Problems solving ability
• Multi-tasks
• A team Player who are able to work as a team to deliver team's goal.
• Computer skills (outlook, Microsoft Word, Excel)
• Writing skill (short, clear and simple for reader to understand)
• Time management

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.