Join Maersk as a Collector / Senior Collector, OTC in Chennai, India. This full-time role involves managing Order-to-Cash transactions, customer collections, and reconciliations during night shift (US Timing) hours.
Requirements
Minimum 1 to 2 years of experience in managing receivables and customer follow-up.
Work experience in Collections.
Ability to work in Night Shift (US Timing).
Excellent verbal and written communication and interpersonal skills.
No specific university degree is explicitly stated as required in the posting.
Skills & Responsibilities
Communication: Deliver effective direct communication with customers through phone calls and emails to drive collections and follow-ups.
Reconciliation: Conduct periodic reconciliations with all internal and external credit customers on a monthly basis.
Process Control: Ensure country-specific SOPs for BL and cargo release procedures are followed and AR control processes adhere to global standards.
Coordination & Reporting: Coordinate with internal and external stakeholders to meet legal and local requirements while preparing period-end and management reports.
Potential transition routes: People from customer service, accounts receivable clerk, or billing specialist roles may bring relevant communication and financial tracking skills, alongside meeting the required receivables management experience.
Job description
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
Purpose of the role
Handles day-to-day OTC (AR Collections) transactions, ensuring service delivery goals are met and providing first-level support for technical and functional issues.
You will be Responsible for:
Ensuring direct communication with customers through phone calls and emails for collections and follow-ups.
Ensuring periodic reconciliation is conducted with all internal and external credit customers on a monthly basis.
Ensuring country-specific SOPs for BL/Cargo release procedures are in place and understood by the responsible teams.
Ensuring AR control processes adhere to the organization's global standards and policies.
Coordinating with internal and external stakeholders to meet local, global, and legal requirements.
Coordinating the preparation of period-end reports and management reports.
Qualifications
Minimum 1 – 2 years of experience in managing receivables & customer follow up
Work experience in Collections.
Work in Night Shift (US Timing).
Excellent verbal and written communication and inter personal skills.
What We Offer:
Impact: Be part of a team that directly contributes to global operations.
Opportunity: Unlock professional and personal growth through diverse career pathways.
Innovation: Work with a team that embraces technology and continuous improvement.
Global Exposure: Collaborate across geographies and cultures.
Work-Life Balance: Flexible working arrangements to support your well-being.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
