Area Head of Implementation - UAE

Job Description

Lead and manage multiple small to large scale FbM implementation projects from opportunity to launch. Proactively collaborate with internal project resources and customers to execute projects through effective internal and external project communications. Develop detailed project plan, resource management, project budget financial tracking, and timely project status reporting to key stakeholders using the standardised global framework

Project Organisation and Planning

•Develop a clear Project Charter for approval with an understanding of the Customers / Internal’ needs for each Project based on the Solutions signed off by the Customer/internal stakeholders in part of the Opportunity win or any other assigned projects•Drive the on-site setup and establish key operational processes readiness before Operations Go Live with internal stakeholders and Customers. It includes storage solution setup, WMS (Warehouse Management System), TMS, WCS , Business Requirements, Procurement, Testing, Recruitment, external vendors and Operational KPI activities. •Formalise Project Team organisation and work closely with Project Sponsors to achieve projects’ objectives in a timely manner. Facilitate the Project Steering Committee Meeting for projects’ critical decision-making and escalation, if any. •Develops and maintains project plans to include all systemic, operational, and customer requirements. Drives the tasks to ensure that each project is completed promptly and meets the company and customer expectations using the global framework

Project Execution & Communication

•Manages multiple projects concurrently and reaches out to the appropriate decision-makers and task owners on time to keep tasks on track. Actively seeks to avoid delays to project progress by facilitating regular meetings to review project progress, open issues and risk logs with project team members. •Provide clear project communication and publish timely weekly project status reports to all stakeholders.•Monitor and control the project with scope change approval and timely tracking of the financial budget to ensure the project is delivered on schedule. •Perform project lesson learned and conduct handover to Operations upon project completion. •Adopt Maersk Project Implementation methodology, toolkits and templates to implement projects to provide clear project visibility for Global Metrics reporting and performance measurement. •Represents the company's interests and protects the company’s image with the customer, related vendors, and external parties. Actively builds a good rapport with customers and external stakeholders•Provide feedback and share best practices to Region/Global for future enhancement to our Implementation Processes and tools.

Organisation and Planning

•Guide area implementation managers who are driving the projects driving quality and compliance improvements•Ensure area IM are adopting standard implementation frameworks (Gide for Customer implementation and MD3 for Site implementations)•Develop and retain skilled implementation managers for the area

Execution & Communication

•Provide clear visibility of project status to internal and external stakeholders, remove roadblocks and impediments to meet timelines and customer requirements. •Share learnings and best practices across the implementation community. •Assist in reviewing and improving the implementation methodology including, but not limited to project planning, stakeholder management and project execution.

Accountable for:

•Project Delivery on-time and in-full with successful Go Live with no critical impact to the Business•Business Requirements Document (BRD) sign-off•Management of UAT and E2E testing•Management of hyper-care / ramp up phase•First month review with customer and first invoice on-time and full•Comply to Commercial agreement between Maersk and the Customer to avoid the risk of liabilities. •Active signoff on assets / services procured and cost control sheet•Customer experience from sales handover to hyper-care exit•Improve implementation quality standards and average time to implement. 100% adherence to the implementation framework for all types of solution

Critical Competencies
•Bachelor's degree or five (5) years of relevant PM experience; or a combination of education and experience. •Display leadership, inspires respect and trust; mobilizes others to achieve project objectives. •High energy and self-starter. Ability to operate independently and convey a sense of urgency. •Contract Logistics/Warehousing/Transport operations know-how, preferably at least 5 years relevant working experience in a warehouse. •Team leading experience •Problem solver •PMP or similar project management training or certification is highly desirable•Must have excellent communication skills; written, verbal and presentation. •Requires advanced skills in Excel, PowerPoint, Outlook, Visio and Word

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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