Area CX Learning & Development Lead

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

We are hiring an Area CX Learning & Development Lead who will be responsible for defining the future organizational capability profile and shaping the strategy required to achieve Area CX ambitions. This role supports the Area Head of CX and Area Head of CX Excellence in building a highly skilled organization through competency development roadmaps, training execution, and implementation of the Maersk coaching and assessment framework. The Learning & Development (L&D) Lead works closely with key stakeholders across Centre, Regions, and other Areas to deliver effective onboarding, training, and development programmes for Area CX teams.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Develop and execute the L&D strategy and roadmap in line with the organisation’s strategic objectives.

• Facilitate assessment and conduct analyses to identify competency gaps and key L&D requirements.

• Design and develop L&D programmes together with the global L&D community, learning academies and business experts.

• Support onboarding and upskilling/reskilling of Area CX as trainer or facilitator.

• Establish and maintain performance evaluation methods utilizing metrics to validate knowledge transfer and business impact.

• Foster a learning culture and generate engagement and adoption of L&D programmes.

• Utilize CX communication channels for key messaging, updates and driving focus.

• Create and maintain local learning content repository to promote on-demand learning.

• Propose and track L&D budget for Area CX.

WHO WE ARE LOOKING FOR

Someone with:

• A relevant tertiary qualification highly preferred

• At least 5 years’ proven experience in L&D (logistics/supply chain industry preferrable)

• Fluency in learning content creation

• Strong communication and stakeholder management skills

• Change management skills to ensure high levels of programme participation and adoption

• Awareness or interest in employee development practices and adult learning techniques

• Creativity to support development of innovative learning solutions

• Passion for learning, coaching and helping others develop

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.