Airfreight Specialist

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Job Summary:

This is an exciting opportunity to lead and support operational and customer service activities in our Sri Lanka Air station, ensuring optimal performance in alignment with our business strategy and customer expectations.

The role will focus on end-to-end operational execution, customer service support, and driving profitable business growth, along with oversight of station P&L performance.

Key Responsibilities:

• Customer Service Support and Exception Handling:
  • Maintain proactive communication with the customer service team to address any exceptions.
  • Act as a support and escalation point between customer service and operations, ensuring timely and effective resolution of customer queries.
• Execution and Follow-up:
  • Should be with Go Getter Attitude
  • Candidate should be responsible for End-to-End (i.e Starting from Booking Release till POD & Invoice share to Customer) Shipment Execution for Export & Import
  • Responsible for Rate Procurement with Airline & Local Vendor & share with our Sales Team for Air Opportunity & with Support of Sales try to close Win Air Opportunity
  • Responsible for smooth & flowless & error free execution
  • Understand Customer Expectations & work towards Customer Centric approach
  • Coordinate with internal teams to guarantee smooth execution of operational tasks, maintaining high standards of delivery.
• Operational Management:
  • Ensure financial processes are followed
  • Responsible to meet KPI
  • Oversee all post-booking file management, documentation, and system updates to maintain efficient, accurate records.
• Customer Credit and Payment Management:
  • Monitor customer accounts to ensure adherence to agreed credit limits and payment terms, following up as necessary to ensure timely payments.
• P&L Management:
  • Support & contribute to station's Profit & Loss (P&L) to meet financial objectives and drive corrective actions as needed.

Required experience and knowledge:

The background in airfreight or logistics operations, with a strong focus on customer service and P&L management. This role requires strong organizational skills, the ability to manage multiple tasks efficiently, and an aptitude for negotiation and customer interaction.

Preferred knowledge of air system i.e. cargo wise (CW1).

#LI-DNI

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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