Join Maersk as an Accounts Receivable Senior Analyst - Dutch in Warsaw. This is a full-time, permanent onsite role (5 days a week) within a global shared services environment, focusing on complex OTC portfolios, escalations, and working capital performance.
Requirements
Significant experience in Order to Cash, Accounts Receivable, collections, or credit control.
Previous experience in a shared services or Global Business Services environment.
Professional proficiency in both Dutch and English.
Strong knowledge of account reconciliation, dispute management, and debt resolution.
No specific degree or minimum years of experience stated in the posting.
Skills & Responsibilities
Order to Cash expertise: Manage complex accounts receivable portfolios and investigate root causes of chronic debt, disputes, and payment delays.
Stakeholder management: Handle customer and internal escalations professionally and communicate effectively in Dutch and English.
Process improvement: Support process standardisation and identify automation and continuous improvement opportunities within the OTC team.
Financial reporting: Monitor performance against KPIs and SLAs while preparing management information and customer reports.
Potential transition routes: People from credit controller, financial analyst, or customer service roles may bring relevant reconciliation and communication skills, alongside meeting the mandatory language and OTC requirements.
Job description
5 days a week onsite in Warsaw | Dutch and English |
Think Global. Build Your Finance Career Locally with Maersk.
Are you an experienced Accounts Receivable professional with a strong background in Order to Cash within a shared services environment?
Join the growing Maersk Global Service Centre in Warsaw and take ownership of complex customer accounts, escalations and working capital performance across an international organization.
This is a senior, hands-on role for someone who understands the full OTC landscape, is confident working with customers and senior stakeholders, and can turn data and insight into practical improvements.
As a Senior OTC / Accounts Receivable Analyst with Dutch, you will act as a key point of contact for customer accounts receivable matters across multiple entities and portfolios.
You will manage complex and high-value accounts, resolve escalations, investigate chronic overdue balances and identify the root causes behind recurring issues. Working closely with customers, internal teams and third-party financial service providers, you will help improve cash collection, working capital and the overall customer experience.
This role goes beyond transactional collections. You will use your OTC expertise to strengthen controls, improve processes and provide clear financial insight to stakeholders.
What You’ll Be Responsible For
Owning complex Accounts Receivable portfolios and customer account issues from identification through to resolution
Managing customer and internal escalations with professionalism, urgency and sound judgement
Conducting regular account reviews, reconciliations and detailed analysis of overdue balances
Investigating the root causes of chronic debt, disputes and payment delays
Supporting the delivery of monthly and annual cash collection and working capital targets
Monitoring performance against KPIs and SLAs, identifying risks and recommending corrective actions
Preparing management information, customer reports and actionable financial insights for stakeholders
Managing customer communications and business correspondence in Dutch and English
Capturing and sharing relevant information from customer interactions with internal stakeholders
Collaborating with upstream and downstream teams to resolve both standard and exception-based process flows
Working with third-party financial service providers to ensure effective delivery and customer outcomes
Supporting process standardisation and identifying opportunities for automation and continuous improvement
Contributing senior-level expertise, guidance and best-practice thinking within the wider OTC team
Who We’re Looking For
We are looking for an experienced OTC professional who can combine strong technical knowledge with confident stakeholder and customer management.
You will ideally bring:
Significant experience in Order to Cash, Accounts Receivable, collections or credit control
Previous experience within a shared services, Global Business Services or Global Service Centre environment
Professional proficiency in Dutch and English, including the ability to manage business correspondence and customer conversations in both languages
Strong knowledge of customer account reconciliation, cash collection, dispute management and overdue debt resolution
Experience managing complex customer portfolios and sensitive escalations
A good understanding of KPIs, SLAs, working capital and financial performance reporting
Strong analytical skills, with the ability to identify trends, investigate root causes and translate findings into practical solutions
Experience working across different products, brands, legal entities or geographic markets
A continuous improvement mindset and an interest in process standardisation and automation
The confidence to challenge constructively, influence stakeholders and take ownership of outcomes
Experience in a large, international or matrix organization would be particularly valuable.
What We Offer
Join the Maersk Global Service Centre in Warsaw and become part of a global leader in logistics, where finance plays a critical role in enabling our customers and operations.
You will receive:
A permanent employment contract, UoP
A competitive salary and benefits package
Comprehensive private medical care
A Multisport card
Structured onboarding, training and support from a dedicated work buddy
Professional development and international career opportunities
Access to leadership and capability-building programmes
A modern, centrally located office in Warsaw
The opportunity to work with international customers, stakeholders and colleagues
A diverse and inclusive environment where different perspectives are welcomed and valued
This position is fully office-based in our Warsaw location, five days per week. It is ideally suited to someone who values close collaboration, direct access to colleagues and the energy of building a growing team together.
Ready to Make an Impact?
If you have strong OTC and Accounts Receivable experience, understand the shared services environment and can build trusted relationships in both Dutch and English, we would love to hear from you.
Apply now and help shape the future of Finance at the Maersk Global Service Centre in Warsaw.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
