Join Maersk as an Account Supervisor in Jeddah, Saudi Arabia for a full-time role managing petrochemical logistics operations, customer satisfaction, and shipment execution.
Requirements
Minimum 5 years of experience in handling Petchem customer logistics.
Highly versed with advanced Excel techniques.
Ability to work with multiple teams within the department.
Skills & Responsibilities
Advanced Excel: Analyze and track shipment data, reporting discipline, and financial hygiene metrics.
Petchem logistics management: Coordinate end-to-end shipment lifecycles, order handling SLAs, and documentation readiness.
Customer service and issue resolution: Own customer issues, claims, satisfaction, and serve as the single point of contact.
Financial and billing accuracy: Validate services, quantities, rates, and resolve billing disputes.
Potential transition routes: People from logistics coordinator or supply chain analyst roles may bring operational and data analysis skills, alongside meeting the 5 years of Petchem experience requirement.
Job description
Single point of contact: the first bullet would add forecasting, booking, dispatch and proactive notification of transport-plan changes.
Order Handling SLA: replaces "ensure smooth execution of the shipment lifecycle". It would add following up on pending actions and escalating overdue cases, with a target of 90% or above, measured monthly.
Shipment Readiness / On-Time Execution (new): confirm readiness and prioritise at-risk shipments, with a target of 90% or above, measured daily.
Documentation, Port Shuttling and Customs Readiness (new): track missing documents and escalate ageing ones, with a target of 90% or above, measured daily.
Billing and Invoicing: the existing billing bullet would add validating services, quantities and rates and resolving disputes. The target would be 80% or above accuracy and 100% on time, measured monthly.
Financial Hygiene and Accrual Compliance (new): complete and timely inputs for accruals, revenue, cost and vendor invoices, with a target of 100% completeness, measured monthly.
Tracker and Reporting Discipline (new): a target of 95% or above completeness, reviewed weekly.
Volume Monitoring and Escalation (new): track volumes against the monthly commercial target and escalate shortfalls, with 100% escalation compliance, reviewed weekly.
Depot Platform (new): record every managed or handled order, with a target of 100%, measured daily.
General: owning customer issues, customer satisfaction, claims, commercial intelligence and Maersk values would stay, with small wording clean-ups. The continuous improvement bullet would add using KPI results as the signal for where to act.
Highly versed with excel advanced techniques
Minimum 5 years of experience in Handling Petchem customer(s) logistics
Ability to work with multiple teams within department to deliver above
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