Operations Team Leader

Job Description

Who are we?

Ki is the biggest global insurance tech company you’ve never heard of, unless you’ve been looking to insure a satellite, wind farm or music festival recently.

Having written over $877m in gross written premium in 2023, we’ve achieved significant growth since our beginnings in 2021. Our investors were excited about the fact we were revolutionising the way a 333 year-old industry was working. There are hardly any industries left that are mainly paper based, but the specialty insurance market is one. Together with partners at Google and UCL we developed Ki and created a platform that helps insurance brokers place risk in a fast and frictionless way. We’re continuing to lead the charge on the digitisation of this market and we need more excellent minds to work with us to realise this goal and create more opportunities.


Purpose of the Role

Working as a leader in the operations team, you would play a central part in ensuring our team deliver a high level of services to brokers and internal stakeholders. You will work closely with the Senior Operations Manager to identify further opportunities for automation and improved efficiency across all processes, assisting in their development and subsequent implementation. Within this role, you will also be responsible for managing and development of the Digital Underwriting Assistants.

You will be chiefly responsible for the maintenance and monitoring of the flow of work between Ki Operations and service providers to ensure issues are addressed in a timely and accurate manner. You will work to identify issues and implement appropriate action, helping to implement opportunities for streamlining, improving and automating across all operations. In addition to this, you will support in investigating and resolving any data quality issues, management of exception reporting in relation to underwriting data and acting as a point of expertise regarding core systems and data capture flows through to reporting.

Within this role you will manage a team of Digital Underwriting Assistants, assisting in the recruitment, selection and professional development of the team. This will include conducting performance reviews, managing escalations from the team, workflow management and providing training and support for the team.

If leadership, operations and process improvement are your passion, we’d love to hear from you. Experience in the Lloyds market would be highly advantageous, as well as sound knowledge of general, commercial insurance practices.

Our culture

Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

If this sounds like a role and a culture that appeals to you, let us know.