Ki • London

Operations Team Leader

Employment type:  Full time

2–3 days/week at home

A little flex time

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Job Description

Who are we?

Ki is the biggest global insurance tech company you’ve never heard of, unless you’ve been looking to insure a satellite, wind farm or music festival recently.

We launched in 2021 on the back of a fundraise that delivered $500m of investment, making us one the largest fintech start-ups that year. Our investors were excited about the fact we were revolutionising the way a 333 year-old industry was working. We have rapidly scaled: In our first year we wrote over $400m of premium and in 2022 we doubled that to $834m. We have developed Ki over the course of the past 2 years and created a platform that helps insurance brokers cover risks in a fast and frictionless way. We’re continuing to lead the charge on the digitisation of this market and that’s where you come in - we need more curious minds to work with us to realise this goal and create more opportunities. If helping us transform a multi-billion global industry sounds exciting to you, read on.

Purpose of the Role

Working as a leader in the operations team, you would play a central part in ensuring our team deliver a high level of services to brokers and internal stakeholders. You will work closely with the Senior Operations Manager to identify further opportunities for automation and improved efficiency across all processes, assisting in their development and subsequent implementation. Within this role, you will also be responsible for managing and development of the Digital Underwriting Assistants.

You will be chiefly responsible for the maintenance and monitoring of the flow of work between Ki Operations and service providers to ensure issues are addressed in a timely and accurate manner. You will work to identify issues and implement appropriate action, helping to implement opportunities for streamlining, improving and automating across all operations. In addition to this, you will support in investigating and resolving any data quality issues, management of exception reporting in relation to underwriting data and acting as a point of expertise regarding core systems and data capture flows through to reporting.

Within this role you will manage a team of Digital Underwriting Assistants, assisting in the recruitment, selection and professional development of the team. This will include conducting performance reviews, managing escalations from the team, workflow management and providing training and support for the team.

If leadership, operations and process improvement are your passion, we’d love to hear from you. Experience in the Lloyds market would be highly advantageous, as well as sound knowledge of general, commercial insurance practices.

Our culture

Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

If this sounds like a role and a culture that appeals to you, let us know.

Company benefits

Shared parental leave
Enhanced paternity leave
Enhanced maternity leave
Adoption leave
Health insurance
Dental coverage
Non-contributory pension
Annual bonus
Share options
Season ticket loan
Life assurance
Enhanced sick pay
Cycle to work scheme
Faith rooms
Pregnancy loss leave
Fertility treatment leave
Carer’s leave
Open to job sharing
Open to part time work for some roles
Gym membership
Compassionate leave
Menstrual leave
Bank holiday swaps
Volunteer days
Employee assistance programme
L&D budget
Mental health platform access
Employees are largely happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done

Working at Ki

Company employees

Approximately 175

Gender diversity (male:female)

Approximately 2:1

Office locations


Hiring Countries

United Kingdom

Awards & Achievements

Finance & Insurance

Finance & Insurance

Industry awards 2023

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