Flexa
Discover companiesFind a jobResourcesSign in/up
For employers
< Back to search
TUI Group

Ground Operations Duty Manager

Location:  Birmingham, United Kingdom
Location flexibility:  Office based
Hey there, we’re really sorry but this job is no longer available. Please take a look at our other roles, and check back again soon as we’re adding new roles all the time!

TUI Group

B Licenced Engineer - BHX

Birmingham, United Kingdom

#1 MOST FLEXIBLE COMPANY

TUI Group

Ground Operations Regulations Lead

Multiple Locations (UK | BE | NL | DE | SE)

#1 MOST FLEXIBLE COMPANY

TUI Group

TUI Airport Rep | Danish Speaking | Local Residents

1 858 € per month

Granadilla de Abona, ES

#1 MOST FLEXIBLE COMPANY

Northern

Station Supervisor

£29,411 – £34,601 per annum

Sunderland, UK

TUI Group

B Licenced Engineer

Luton, UK

#1 MOST FLEXIBLE COMPANY

Job Description



TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving performance, efficiency and innovation across all aspects of Ground Operations.

The Ground Operations Duty Manager will be integral in the delivery of the TUI operation during their shift. They will seek to mitigate and minimise disruption to our customers and crew by proactively managing our operation and third party suppliers ensuring razor sharp focus on the TUI product across the airport environment. Our duty management team will lead our station co-ordinator teams and resource to ensure operational excellence is delivered. The Duty Manager will be pivotal in opening up communication channels between TUI operations and the local station as well as providing direct oversight of our handling partners.
In this role, you will be based onsite at Birmingham Airport and will report to the Airport Operations Base Manager.

Applications close 1 September 2026

ABOUT OUR OFFER

  • Personal benefits: Attractive remuneration, generous travel benefits, extensive health & wellbeing support, and more
  • A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
  • Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
  • Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation
Apply
Flex spring

Join the mailing list

Get the latest insights and expert guidance on job hunting, career progression, and creating thriving workplaces.

Enter your email
  • About us
  • Contact us
  • FAQs
  • Info for employers
  • Join Flexa
  • Legal
  • Live feed
  • Resources
  • Sign in/up
  • The Flexa awards
Flexa

ABOUT THE JOB

  • Be responsible for the operational delivery of all aspects of the TUI operation on site both front and back of house in accordance with agreed KPIs and SLAs
  • Provide operational management support for the TUI operation at our key base/s including management of any self handling products
  • Be the most senior person for TUI Airways on airport and provide representation as required
  • Initiate, co-ordinate and deliver operational oversight and recovery strategies in times of disruption
  • Manage and co-ordinate a team of Station Operations Coordinators (SOCs) on shift to provide online support for the TUI operation
  • Manage a team of SOCs from a people, performance and development perspective
  • Be the main conduit and coordinator of information to/from the station to the TUI Airways Operations Control Centre (TOCC)
  • Manage ground handlers and service partners in the live operation if required
  • Provide operational oversight and support in our contracted suppliers operations control centres to ensure high performance, effective planning and command & control activities
  • Manage operational mitigation measures locally to stabilise the TUI operation
  • Build effective and productive relationships with supplier and third party duty management teams to leverage benefit and value for the TUI operation
  • Provide support to other airports and areas of the operation as required
  • Responsible for deploying and delivering products, efficiencies and initiates as requested by the Base Management team
  • Co-ordinate and provide effective shift reporting and identify and communicate any operational efficiency or improvement areas
  • Initiate and manage the first level TUI Emergency Response and crisis plan
  • Responsible for the consistent and on time delivery of all aspects of the TUI operation whilst on shift, including communication with all parties involved with the aim of ensuring the departure time of the aircraft
  • Coordination, support and monitoring of the Self-Handling activities for TUI flights (where applicable)
  • Representing TUI at the airport during your shift
  • Oversight of communication between operating crew and ground handlers, ensuring correct loading and fuelling and maintaining safety and security standards
  • Operating various airline and computer systems
  • Reporting problems to all departments involved

ABOUT YOU

  • Significant experience in an operational airport, airline or ground handling environment
  • Proven experience in leading, motivating and managing teams in a fast-paced environment
  • Evidence you are able to think operationally on the job and implement recovery plans
  • Ability to co-ordinate a multi supplier and agency approach
  • Proven prioritisation ability and evidence of working in a fast paced high pressure environment
  • A logical thinker with the ability to generate ideas and alternatives and have confidence and to follow through
  • An excellent communicator and easily able to articulate complex ideas and instructions
  • Ability to illustrate that you are putting the customer at the forefront when developing plans and initiatives
  • Excellent interpersonal and communicating skills and the ability to build strong local relationships whilst upholding our TUI Values
  • An influencer who can develop a strong network of contacts throughout the operation who is able to get stakeholders to champion TUI
  • This role requires strong business English (written & spoken)
  • You must be able to obtain and maintain the required airport passes and permits
  • Current possession of an airside pass, driving permit or airbridge permit would be advantageous
  • Flexibility: These roles will be deployed and based in our operation and as such they will be based around a 24h flexible shift pattern. The roles could also involve short term deployment to other TUI stations to provide operational support during disruption and/or crisis

#LI-DD1
#LI-HYBRID


From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).

Working at TUI Group

Hybrid Remote-first

A little flex time

Company employees:

66,845 globally

Gender diversity (m:f):

43:57

Hiring in countries

Australia

Austria

Belgium

Brazil

Bulgaria

Cabo Verde

Chile

Croatia

Curaçao

Denmark

France

Germany

Italy

Mexico

Morocco

Netherlands

Office Locations

Company benefits

Accrued annual leave
Adoption leave – In the UK, an enhanced pay scheme if you’re on maternity, adoption, partner or shared parental leave along with additional support as you begin your new family adventure.
Annual bonus
Annual pay rises
Bank holiday swaps
Neurodiversity assessment – As part of our private medical cover (available to eligible colleagues), you'll get access to Neurodiversity Assessment and Support for you and eligible family members aged 7 and over
Buy or sell annual leave
Car allowance
Career and family coaching
Carer’s leave
Charity donation scheme
Chill out zone
Cinema discounts
Coaching
Coffee discounts – Subsidised Costa coffee in our Luton, UK office.
Collaboration spaces – In Luton - Brand-new games area with a pool table which doubles as a ping pong table, a darts board, an air hockey table and sofa seats
Company freebies
Compassionate leave
Complimentary Medical Services
Cycle to work scheme
Dental coverage
Eldercare services
Electric Car Salary Sacrifice
Emergency leave
Employee assistance programme
Employee discounts
Employee recognition scheme – Regular recognition across the year.
Enhanced maternity leave
Enhanced paternity leave
Enhanced pension match/contribution
Eye Care Support
Faith rooms
Financial advice
Financial coaching
Further education support
Gym membership
Hackathons
Health insurance
In house training – Whole host of global learning opportunities available to all colleagues to sign up to monthly.
L&D budget
Language lessons
Learning platform
Life assurance – We provide a Life Assurance benefit which means that in the event of your death, while employed by TUI, a lump sum would be payable to your beneficiaries.
Life insurance
Lunch and learns
Meditation space
Menopause support
Mental health platform access
Mentoring
Neonatal leave
On-site catering
On-site wellness room – In Luton - wellbeing room dedicated to physical and mind wellbeing which complements our existing male and female faith and reflection rooms
Open to part time work for some roles
Personal development days
Physiotherapy
Pregnancy loss leave
Pregnancy support
Private GP service – 24/7 virtual GP available as part of our EAP in the UK&I.
Religious celebration leave
Restaurant discounts
Sabbaticals
Salary sacrifice
Share options
Shared parental leave
Teambuilding days
Travel credit
Travel insurance
Volunteer days
Will writing
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Work from home budget – For our remote colleagues.
Health cash plan
Health assessment
Mental health support
Women’s health support
Study support
Ergonomic workstations
On-site barista – Costa coffee on offer in our Luton, UK office.
Modern office – Brand-new office opening in Autumn 2026 for UK colleagues based in Luton.
On-site shower
Private booths
Secure on-site parking
Additional voluntary pension contribution
Death in service
Legal consults
Open to compressed hours
Women’s health leave
Professional subscriptions
Personal development budgets

Awards & Accreditations

1st - Most Flexible Company

1st - Most Flexible Company

Flexa awards 2026
Best Work-Life Balance

Top 5 - Best Work-Life Balance

Flexa awards 2026
1st - Best Career Progression

1st - Best Career Progression

Flexa awards 2025
2nd - Most Flexible Company

2nd - Most Flexible Company

Flexa awards 2025
WFA

WFA

Flexa awards 2025
Most Inclusive Company

Most Inclusive Company

Flexa awards 2025
Most flexible companies

Most flexible companies

Flexa100 2024

Portugal

Romania

Singapore

Spain

Sweden

Switzerland

Tunisia

Türkiye

United Kingdom