Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry

Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Join our Customer Transformation team and help clients radically improve their customer-facing operations. You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies.

Your key responsibilities

• Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies.

• Conduct business analysis including requirements gathering, prioritisation, and data analysis.

• Facilitate workshops and engage with senior stakeholders to drive business outcomes.

• Collaborate with cross-functional teams to deliver customer-centred technology solutions.

• Support CRM and omnichannel transformation initiatives.

• Design and optimise customer-facing business processes.

Skills and attributes for Success

• Strong analytical and problem-solving skills.

• Excellent communication and stakeholder engagement abilities.

• Technical proficiency with CRM platforms and business process modelling tools.

• Ability to manage multiple tasks and collaborate effectively in teams.

• Customer-focused mindset with attention to detail.

Ideally, You’ll also have

• Experience with Lean, Six Sigma, and Agile methodologies.

• Familiarity with Martech, CPQ, and emerging technologies.

• Product Owner or Scrum Master experience.

What we look for

• We’re looking for innovative, agile thinkers who are passionate about customer experience and digital transformation.
• You’ll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Are you ready to shape your future with confidence? Apply today.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.