Delivery Consultant, Client Services, People Consulting, Belfast (12 month FTC)

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Delivery Consultant, Client Services, People Consulting, Belfast

12 MONTH FIXED TERM CONTRACT

About the Client Services Team

Our Client Services team sits at the heart of service delivery, enabling EY to deliver complex, high-quality services for clients across the public sector. Bringing together specialists in programme delivery, commercial management, supplier management, compliance, governance, project management and operational support, the team is responsible for ensuring services are delivered efficiently, compliantly and to the highest standards of quality.

Working collaboratively across client-facing and internal functions, the team supports the full-service lifecycle, from mobilisation and delivery through to governance, reporting, continuous improvement and innovation. Together, we focus on creating exceptional client experiences, managing risk effectively and driving operational excellence across our Learning Framework contract.

Role Purpose

As a Delivery Consultant, you are a critical team member responsible for supporting bespoke learning and coaching programmes. You are the face of the EY service to both clients and delegates and have a key role to play in offering them a great experience.

Key Responsibilities

• Managing and communicating with programme delegates on all aspects of their programme including issuing joining instructions, collecting feedback, monitoring mailboxes and sending out calendar invitations
• Setting up workshops (face to face and virtual), learning platforms and diagnostics as required
• Communicating with clients regarding programme logistics including workshop dates and locations
• Booking associates and coaches