Site Manager

Job Description

Site Manager

Location: Manchester

Working pattern: Full-time | Including evening and weekend shifts

Languages: English

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands-on environments and want to help redefine how food and groceries reach customers—come join us on the ground.

We’re looking for a Site Manager to join our Manchester team. In this role, you’ll drive high-level performance across your site, leading your team to hit ambitious targets while ensuring operational excellence and top-tier customer satisfaction.

Get to know our Site Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Editions team. Editions is our pioneering delivery-only kitchen business, partnering with top-tier brands like Dishoom and Wingstop to bring high-quality food to more customers in more neighborhoods.

Here’s what your day-to-day might look like:

• Own daily operations by effectively prioritising tasks and working closely with your site team and multi-site manager to achieve company goals.

• Lead and develop your team, motivating employees to achieve KPI targets through impactful coaching and inspirational leadership.

• Manage commercial performance by executing cost control and managing budgets related to Opex, maintenance, and labour.

• Ensure safety and compliance by overseeing Health & Safety, Food Safety regulations, and Due Diligence measures across all daily operations.

• Foster partner relationships through regular meetings with restaurant kitchen teams, ensuring Deliveroo’s reputation remains strong with all stakeholders.

• Drive site excellence by maintaining a clean, organised environment and utilizing data (via trackers and Looker) to improve operational performance.

What You’ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Proven management experience, with at least 1-2 years in a junior management role within the food, beverage, or restaurant industry.

• Strong commercial acumen with a demonstrated ability to influence KPI performance and grow Order Volume/GMV.

• Adaptable and proactive mindset, thriving in a fast-paced, evolving environment where autonomy and quick problem-solving are essential.

• Exceptional leadership skills, with previous experience managing a team of several direct reports and driving collective success.

• High standards of compliance, featuring a solid understanding of Food Safety and Health & Safety requirements.

• Tech-savviness, comfortable working with numbers and operational software (experience with Looker is a plus).

Our Interview Process

Step 1: Apply Apply for any role you’d like to be considered for. We’re looking forward to hearing from you.

Step 2: Online assessment If your application is successful, you’ll receive an assessment from our AI hiring assistant, Maki People.

Step 3: Initial conversation One of our Recruitment team (like Nick!) will get in touch to talk through your experience and what you’re looking for next.

Step 4: Final Onsite interview You’ll be invited to an onsite interview with one of our Managers (like Joao!) to see the operation in action and discuss the role in depth.

Why Join Us?

We’re food lovers, problem solvers, community organisers and more. All energised with an entrepreneurial, relentless spirit which helps us do big things as a team. In Operations, you’re at the heart of our marketplace — working directly with customers, riders and partners to keep Deliveroo moving.

• 🔧 See the impact of your work in real time Solve problems as they happen, turning challenges into positive experiences across our three-sided marketplace.

• 🌱 Grow through doing Develop leadership and commercial skills in a fast-paced environment with structured progression pathways and real opportunities to scale.

• 🤝 Be part of a tight-knit, team-oriented culture Work collaboratively to achieve shared goals in an environment that values support, ownership and resilience.

• 🕒 Flexibility that works for you Manage your site with a degree of autonomy, while working shifts that reflect the busy nature of the hospitality industry.

What We Offer

• Free monthly Friday lunch on Deliveroo

• 25 days’ holiday (with increases based on service)

• Career development and access to global learning opportunities

• Life assurance and wellbeing support

• Free Deliveroo Plus—no delivery fees on your orders

• Access to great discounts and competitive benefits across health, family, and finance

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and leading ambitious teams, we’d love to hear from you!