Senior Rider Onboarding Associate

Job Description

UKI Senior Rider Onboarding Associate

(Remote)

Reporting into the UKI Rider Content & Engagement Lead

ROLE:

We're here to give our riders an unparalleled experience. There are thousands of Deliveroo riders in the United Kingdom and Ireland, and as we continue to grow, we work to create a great experience for riders.

The Rider Operations Team is the foundation of our business. One of the most crucial roles they play is with regard to the sourcing and onboarding of our Riders to service the demands of our growing Restaurant, Grocery & Retail Partner, and Customer base.

Deliveroo continues to experience tremendous growth and with this growth have come challenges with ensuring that we always have the right amount of Riders on the roads at the right times and in the right places.

We find Rider supply challenges in multiple locations and for multiple reasons. To solve this problem we are looking for an individual to join our Rider Engagement Team in the role of Senior Rider Onboarding Associate.

As a Senior Rider Onboarding Associate, you will be field based, on the ground, interacting with our Rider applicants directly at our in-person Rider onboarding events and contributing to ensuring that our Rider Fleet is always well resourced in all areas and at all times.

HEADLINES:

• Evolve the format and structure of our current in-person Rider onboarding events to streamline process efficacy pre, during & post event

• Work closely with Rider Support, Product, Onboarding Teams to troubleshoot issues whilst feeding in on the ground intel to improve process longer term

• Design process for bringing the in-person Rider onboarding events into our Deliveroo HQ to bring to life the issues faced by Rider applicants in front of internal stakeholders

• Plan the roadmap for the 12 month plan for our in-person Rider onboarding and lead the execution of the this whilst ensuring a focus on time & cost efficiency

RESPONSIBILITIES:

• Field based, on the ground role, remote role with significant travel, ~9 months of the year

• Travel to across UKI as required and carry out in-person Rider onboarding sessions

• Representing the Deliveroo brand and Rider Operations Team at all times

• Ensure supply of Riders in hard-to-supply areas is always sufficient

• Plan effectively for peak / seasonal trading periods to ensure we stay ahead of demand

• Work with the Supply Team to develop ways of working to accurately forecast Rider demand

• Work with the Rider Onboarding Team to evolve and iterate Rider onboarding process

• Become the ‘go-to’ and subject matter expert in all areas of the Rider onboarding process

• Identify and work to resolve ‘paper cuts’ and blocks in systems and processes used

• Work collaboratively with the Content & Engagement Team to add to Rider value proposition

REQUIREMENTS

• Experience in relevant space, tech, start up, food aggregator

• A self-starter attitude that’s able to quickly adapt to changing processes and priorities

• Responsible individual comfortable using own initiative and, at times, working solo

• Ability to influence and work with multiple internal and external stakeholders

• An empathetic attitude with strong listening and communication skills, Portuguese / Arabic

• Familiarity with GSuite, Slack, Looker & Salesforce tooling.

• Willingness to travel early, and late, in order to be self-sufficient when in the field.

• Full driving license that is valid in UKI

• Access to own vehicle for journeys to locations where public transport is not available

INCLUDED

• All travel (inc mileage on own vehicle) and accommodation expenses will be paid by the company when in the field.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.