Senior Commercial Manager, Deliveroo Express

Job Description

Senior Commercial Manager, Deliveroo Express

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Commercial Manager to join our Global Growth, Strategy & Analytics team. In this role, you’ll lead the commercial direction for Deliveroo Express, our innovative white-label solution, driving strategic alignment and scaling partnerships across our global restaurant, grocery, and retail portfolio.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the New Verticals business unit. Deliveroo Express is a high-growth priority, enabling partners to offer rapid delivery directly through their own sites. You will report to the Head of Commercial, Global Grocery, and work at the heart of our global scaling strategy.

Here’s what your day-to-day might look like:

• Team Leadership: Lead and develop a growing team of Strategic Partnership Managers, fostering a high-performance culture and supporting recruitment and onboarding.

• Strategic Growth: Build and execute a clear commercial strategy and prioritisation framework to deepen existing partnerships and expand our white-label footprint.

• New Business Ownership: Own the pipeline from end-to-end, leading high-stakes pitches and contract negotiations to secure long-term value.

• Financial Performance: Take accountability for financial targets, tracking P&L dynamics and implementing strategic interventions to ensure the annual plan is met.

• Value Proposition: Refine the Deliveroo Express partner proposition using market insights, competitor analysis, and partner feedback.

• Cross-Functional Collaboration: Partner with Marketing, Product, and Rider Operations to ensure operational excellence and seamless integration for our white-label partners.

What You’ll Need to Thrive

Essential

• Commercial Expertise: Significant experience in account management, strategic partnerships, or strategy roles (typically 4–5 years).

• Negotiation Skills: A proven negotiator with a track record of driving mutual value and managing complex contracts.

• Analytical Power: Strong data analysis and storytelling skills, with the ability to turn complex insights into actionable growth strategies.

• Leadership Capability: Experience in (or a strong aptitude for) leading and mentoring teams in a fast-paced environment.

• Sector Knowledge: Experience within or working alongside the grocery, retail, or last-mile delivery industries.

Nice to Have

• Specialised Background: Experience in FMCG, e-commerce, or scaling white-label/platform-based partnerships.

• Operational Insight: A deep understanding of on-demand delivery ecosystems and operational workflows.

• Project Management: Proven ability to manage complex programmes across multiple internal and external stakeholders.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at accommodations@deliveroo.co.uk and we’ll be happy to help ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!