Operations Associate (CDD)

Job Description

Why Deliveroo ?

We’re transforming the way the world eats and shops by making access more convenient and enjoyable. We connect consumers, restaurants, shops, and riders. We empower everyone to buy what they want, how they want it, when they want it, and where they want it.

We’re a technology-driven company at the forefront of one of the fastest-growing industries in the world. We move fast, value autonomy, and are always looking for new ideas and talented people to join us.

About the role

We’re looking for an Operations Associate to join our France Operations team and drive improvements in Deliveroo’s hyperlocal customer experience.

In this high-impact role, you’ll own service performance at city and zone level, turning data into actionable insights and leading cross-functional initiatives to reduce customer pain points (late orders, missing items, orders not received, etc.). You’ll work in a dynamic team with strong cross-functional exposure, report to the Head of Regional Operations, and collaborate closely with senior stakeholders to deliver measurable service improvements at scale.

Key responsibilities include:

• Deliver impactful business initiatives:

  Own service performance for a defined geography and drive high-impact initiatives across restaurants, riders and customers.

  Use strong analytical skills to identify gaps, quantify impact and define clear action plans.

  Partner effectively with cross-functional stakeholders and demonstrate a strong bias for action to deliver measurable business results.

• Service & Quality Performance:

  Monitor and improve service quality at city and zone level.

  Identify root causes of poor customer outcomes, implement corrective actions and report performance and progress to senior management.

Profile

• Previous experience in a high-paced and project-based organisation is a plus, for example at a tech startup or in management consultancy.

• Ability to effectively prioritise using an 80/20 approach and manage multiple projects simultaneously.

• Data-driven, impact-oriented profile who can turn insights into action and effectively influence senior stakeholders.

• Strong experience in quantitative and qualitative analytics (excel modelling, database crunching, interviews) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus.

• Track record in autonomously structuring, coordinating and executing projects.

• Strong stakeholder management skills and thrives in a collaborative environment.

• Excellent (oral / written) communication in both English and French.

This role is on a fixed term contract (CDD).

Work Environment & Benefits

At Deliveroo, we know that our people are at the heart of our business, and we place great importance on their wellbeing. Benefits vary by country, but we offer hybrid working, along with a wide range of benefits covering areas such as health, wellbeing, parental leave, retirement, and paid leave to support a charity of your choice. Benefits are country-specific. For more information, please speak to the recruiter for this role.

Diversity

We believe a great workplace reflects the world we live in, in all its diversity. We don’t judge what makes you who you are — whether it’s your gender, race, sexual orientation, religion, or even a secret dislike of coriander!

Deliveroo France achieved a score of 98/100 on the 2025 Gender Equality Index, demonstrating our commitment to diversity and equal opportunities. What you mainly need to join us is the drive to be part of one of the fastest-growing companies in an exciting industry — food tech.

For equal skills and experience, this role is open to candidates with disabilities or equivalent status as defined under Article L5212-13 of the French Labour Code. Deliveroo is committed to diversity, equal opportunity, and the employment of people with disabilities.