CRM & Rider Operations Associate - H/F (CDD 8 mois)

Job Description

Why Deliveroo?
We’re transforming the way the world eats and shops by making access to food and groceries more convenient and enjoyable. We connect consumers, restaurants, stores, and riders who use the Deliveroo app. We empower people to buy what they want, how they want, when they want, and where they want.

We are a tech-driven company at the forefront of one of the fastest-growing industries in the world. We move fast, value autonomy, and are always looking for new ideas and talented people to join us!

Job description
Within the Rider Marketing team, you will work closely with the Rider Marketing Manager on the implementation of all digital communications aimed at riders. You will lead projects to improve the effectiveness of our communications and work independently on developing the content strategy. You will also be responsible for designing the communication strategy across our various social media channels.

You will ensure that all communications and content are consistent with the brand strategy and that Deliveroo’s visual identity guidelines are respected.

• Ensure the operational execution of campaigns through our CRM tools, in close collaboration with all stakeholders (Operations teams, Marketing team, central coordination teams)

• Lead CRM projects: monitor performance, improve our communications, and implement tests

• Proactively analyse existing processes and suggest improvements

Profile

• We are looking for a candidate who is motivated to work in a growing environment and has excellent communication and analytical skills. You are creative and curious.

• You have solid experience in Digital Marketing, CRM project management, or Community Management, with significant experience in social media.

• You are able to work independently.

• Your attention to detail, strong organisational skills, and responsiveness will enable you to successfully manage your projects.

• You have bachelors or master’s degree with a specialisation in marketing, digital fields, corporate communication, or advertising.

• You are fluent in French and English.

Work Environment & Benefits
At Deliveroo, we understand that our employees are at the heart of the company, and we place great importance on their well-being. Benefits vary from country to country, but we offer hybrid remote work as well as a wide range of perks in areas such as health, wellness, parental leave, retirement, and paid time off to support a charity of your choice. The benefits are country-specific, so for more information, please speak to the recruiter for this position.

Diversity
We believe that a great workplace is one that reflects the diversity of the world we live in. We make no judgments about what makes you who you are—whether it's your gender, race, sexuality, religion, or even a secret dislike of cilantro!
Deliveroo France received a score of 99/100 on the 2023 Gender Equality Index, reflecting our commitment to diversity and equal opportunity. What you need to join us is, above all, a desire to be part of one of the fastest-growing companies in the exciting foodtech sector.
With equal qualifications, this position is open to candidates with disabilities or equivalent status as defined in Article L. 5212-13 of the French Labour Code. Deliveroo is committed to diversity, professional equality, and the employment of people with disabilities.