Commercial Operation Specialist

Job Description

About the team

The BOSS team (Business Operations & Supply Strategy) sits at the centre of Deliveroo’s Commercial organisation. Our mission is to enable growth by turning complexity into clarity: transforming data into insights, insights into actions, and actions into measurable commercial impact.

As Deliveroo continues to scale, understanding what truly drives partner growth becomes increasingly complex. The Senior Commercial Business Analyst will play a critical role in cracking the growth equation for our partners by analysing large and complex datasets, identifying industry and consumer trends, and translating them into clear, actionable guidance for both frontline commercial teams and senior sales leadership.

This role sits at the intersection of data, strategy, and execution. You will be expected to operate comfortably at multiple levels: deep-diving into granular analyses, while also stepping back to frame the big picture and influence commercial direction.

About the role

As a Senior Commercial Business Analyst, you will be responsible for:

• Analysing large, complex datasets to identify the key drivers of partner growth across supply, demand, pricing, promotions, and operational levers
  

• Developing clear, actionable insights that help Account Managers improve partner performance through practical, tactical recommendations
  

• Translating analytical findings into strategic narratives and recommendations for Sales and Commercial Leadership
  

• Understanding and monitoring industry trends, competitive dynamics, and consumer behaviour to anticipate opportunities and risks
  

• Measuring and improving the efficiency of commercial levers, including sales effectiveness, account coverage, and portfolio strategies
  

• Building scalable reporting and analytical frameworks to support decision-making at both operational and leadership level
  

• Acting as a thought partner to Commercial Operations, Sales, and Account Management teams, bridging data with real-world execution
  

• Ensuring insights are simple, structured, and easy to act on, even when based on complex underlying analysis

Requirements

• 4–5 years of experience in business analysis, commercial analytics, strategy, or a similar role in a data-rich environment
  

• Advanced Excel skills, with the ability to manage complex models, large datasets, and structured analytical frameworks
  

• Strong data analysis capabilities, including the ability to interpret trends, identify causal relationships, and quantify impact
  

• Experience using SQL to extract and manipulate data (strong plus)
  

• Strong experience with Looker or similar BI and data visualisation platforms
  

• Ability to move seamlessly from detail to big picture, adapting communication to different seniority levels
  

• Strong business acumen, with the ability to translate numbers into commercial decisions
  

• Clear, structured communication skills, both written and verbal

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.