Centrica • United Kingdom

Senior Propositions Manager

Employment type:  Full time

Remote-first

A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Senior Propositions Manager

Leicester or Windsor with FlexFirst hybrid working

We’re looking for a brilliant Senior Propositions Manager to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

The Senior Propositions Manager will be part of the wider BGB commercial team and you will manage a team of circa 5 colleagues. We are open to other UK locations as a base but you must be flexible to be able to travel to Windsor and Leicester as required.

We will consider candidates who would like to work compressed hours.

What you’ll be doing:

  • You will ensure the Business proposition portfolio delivers the needs of the customer and the goals of the business.

  • Leading the proposition development agenda and effectively utilising the expertise and capabilities within the wider team to successfully deliver new propositions and improve existing proposition portfolio.

  • The ongoing management of the existing proposition portfolio through continuous improvement, to ensure existing propositions align to evolving needs.

  • You’ll be responsible for the end-to-end performance of each proposition, incorporating trading performance, value creation and customer experience in collaboration with the customer experience team.

  • Defining proposition performance metrics / success measures and tracking performance; identifying and recommending improvement actions where required.

  • Developing new energy propositions and propositions to meet commercial targets and customer needs will be part of your role.

  • Identifying and managing any regulatory risks associated with the design and delivery of Business propositions is key and supporting the development of proposition terms and conditions.

  • Keeping aware of changes in the market, competitor activity, technology advances and regulatory drivers; responding accordingly through the introduction of new or modified to proposition offerings.

  • Developing proposition knowledge across British Gas Business to create advocates of the energy propositions.

You’ll have a track record of:

  • You will have significant experience working in B2B energy or a similar competitive market (telecoms, water, banking etc).

  • Experience of delivering innovative and effective solutions that meet customer needs and deliver commercial value.

  • Ideally knowledge of the UK energy market; including evolving trends, customer needs and regulatory landscape and an understanding of energy propositions and pricing.

  • Good understanding of the customer journey, business process and systems.

  • Good understanding of regulations and policies that govern our business.

  • Understanding of the commercial aims and objectives of Centrica.

  • Credibility to build relationships with a variety of internal and external stakeholders and influence in a matrix environment.

  • Excellent communication skills, both verbal and written.

  • Able to multi-task, navigate complex tasks & prioritise effectively.

  • You will also be an innovator and a strong leader that fosters a learning culture and develops focused and high performing teams to navigate changes and ambiguity.

#LI-BGAS

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!


PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Location
96%
Employees are very happy with their working location freedom
Hours
92%
Employees are very happy with the flexibility in the hours they work
Benefits
82%
Employees are very happy with the benefits their company offers
Work-life balance
79%
Employees feel that they can switch off quite easily from work
Role modelling
83%
Employees feel that flexible working is part of the culture
Autonomy
88%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
80%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
82%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
84%
Employees feel like it is a really great environment to work in
Mission
85%
Employees feel very excited about and aligned with the company mission
Salary
72%
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees

20,000

Gender diversity (male:female)

68:32

Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

Belgium

Denmark

Ireland

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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