Policy & Standards Lead

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Policy & Standards Lead

We’re looking for a brilliant Policy & Standards Lead to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply.

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

Our strategy is driven by our purpose to help our customers live sustainably, simply, and affordably. To help us achieve this, we are looking for a talented Standards & Policy Lead to join our Conduct, Governance & Risk team in BGB.

Working as part of the BGB Conduct, Governance & Risk team, The Policy & Standards Lead will be responsible for maintaining, frameworks and policy to ensure compliance with our regulatory landscape delivering good customer outcomes. This role requires a strong understanding of regulatory principles, excellent communication skills, and the ability to collaborate with cross-functional teams.

Accountabilities

• Support the design, development & Implementation of frameworks to manage conduct & compliance in British Gas Business.
• Lead the review and updating of policies and frameworks in alignment with our applicable regulations.
• Work closely with Legal and Compliance teams to ensure policy reviews are comprehensive and address BGB’s regulatory obligations, whilst delivering great customer outcomes.
• Implement standards for delivering good customer outcomes across all regulatory frameworks.
• Maintain a record of associated KPIs and reporting to assure the standards across the business.
• Support the ongoing production, development and review of Key Business policies, frameworks, and AP Handbook.
• Ensure that policies are clear, accurate, understood and communicated across all business areas, working with all business units to proactively embed change, and understanding.
• Maintain a suite of KPI’s and reporting against our policies, standards, and frameworks.
• Maintain a record of all decisions/sign-off made by the AP or RP in relation to policies and framework standards.
• Act as a point of contact for all policy and framework related information.
• Collaborate across all functions to deliver business policies, standards and frameworks to ensure consistency of customer/business outcomes.
• Conduct regular reviews and updating of policies and frameworks to identify areas of improvement and ensure consistent delivery of customer outcomes.
• Responsible for creating and maintaining documentation related to policies, standards and frameworks.
• Proactive identification where Policy, Standards and frameworks are not being adhered or where there are gaps; identify plans in line with business owners to mitigate potential customer/business detriment.
• Ensuring that effective communication and stakeholder engagement is maintained.
• Support with the roll out of new regulatory change into the operation, acting as the lead point of contact.

Experience

• Knowledge and experience of the energy industry preferable.
• Experience of working across a wide group of stakeholders.
• Demonstrable track record of advising and challenging stakeholders to achieve conduct and compliance objectives.
• Good understanding of the strategic objectives of business unit and the ability to adapt and align to wider business priorities.
• Experience in a pressured environment, with good time management and organisational skills.
• Experience in multi-tasking, being able to navigate tasks & prioritise effectively.

Competencies

• Possess a good understanding of the energy sector, including familiarity with relevant policies and frameworks.
• Exhibit a strong interest in business processes and their impact on customer needs.
• Good analytical and problem-solving skills to identify areas for improvement and drive process optimisation.
• Good written and verbal communication skills, with the ability to present findings and recommendations in a clear and concise manner.
• Display effective interpersonal, communication, and influencing abilities.
• Ability to build trusted relationships with stakeholders across a range of functional teams.
• Collaborate effectively with stakeholders to achieve business objectives.
• Adapt quickly to changes, embrace ambiguity, and provide guidance and support the wider team.
• Thrive in dynamic settings and remain flexible in responding to evolving circumstances.
• Track record of prioritising plans to manage and deliver work effectively according to wider business priorities and strategy.
• Work efficiently and effectively under pressure while maintaining a high level of quality and attention to detail.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.