Centrica • United Kingdom

Policy & Standards Lead

Employment type:  Full time


A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Policy & Standards Lead

British Gas Business (BGB) is the leading provider of energy to SMEs in the UK and is focused on helping its customers energising a greener, fairer future.

Our ambition is to be the largest energy supplier in the UK, with a brilliant service that is effortless, reliable, hassle-free, and low-cost. We help our customers to protect and control their homes and businesses through products and services they value and trust.

Our strategy is driven by our purpose to help our customers live sustainably, simply, and affordably. To help us achieve this, we are looking for a talented Standards & Policy Lead to join our Conduct, Governance & Risk team in BGB.

Working as part of the BGB Conduct, Governance & Risk team, The Policy & Standards Lead will be responsible for maintaining, frameworks and policy to ensure compliance with our regulatory landscape delivering good customer outcomes. This role requires a strong understanding of regulatory principles, excellent communication skills, and the ability to collaborate with cross-functional teams.


  • Support the design, development & Implementation of frameworks to manage conduct & compliance in British Gas Business.
  • Lead the review and updating of policies and frameworks in alignment with our applicable regulations.
  • Collaborate across all functions to deliver timely policies and frameworks to ensure consistency of customer/business compliance with our regulatory obligations.
  • Work closely with Legal and Compliance teams to ensure policy reviews are comprehensive and address BGB’s regulatory obligations.
  • Implement standards for delivering good customer outcomes across all regulatory frameworks to deliver good customer outcomes.
  • Maintain a record of associated KPIs and reporting to assure the standards across the business.
  • Support the ongoing production, development and review of Key Business policies and frameworks.
  • Support the production and ongoing development of the AP Handbooks
  • Ensure that policies are clear, accurate, understood and communicated across all business areas.
  • The design and production of Management Information (MIS) – compiling data and producing regular reporting, as required by senior management and business forums, to inform Business compliance.
  • Managing and maintaining the documentation for policy and standards across our business.
  • Maintain a suite of KPI’s and reporting against our policies, standards and frameworks.
  • Compile reporting and management information for governance forums.
  • Maintain a record of all decisions/sign-off made by the AP or RP in relation to policies and framework standards.
  • Act as a point of contact for all policy and framework related information.
  • Collaborate across all functions to deliver business policies, standards and frameworks to ensure consistency of customer/business outcomes.
  • Work closely with Legal and Compliance teams to ensure policies are comprehensive and address BGB’s specific regulatory landscape.
  • Conduct regular reviews and updating of policies and frameworks to identify areas of improvement and ensure consistent delivery of customer outcomes.
  • Responsible for creating and maintaining documentation related to policies, standards and frameworks.
  • Proactive identification where Policy, Standard and frameworks are not being adhered to and identify plans in line with business owners to mitigate potential customer/business detriment.
  • Ensuring that effective communication and stakeholder engagement is maintained.


  • Knowledge and experience of the energy industry preferable.
  • Experience of working across a wide group of stakeholders.
  • Demonstrable track record of advising and challenging stakeholders to achieve conduct and compliance objectives.
  • Good understanding of the strategic objectives of business unit and the ability to adapt and align to wider business priorities.
  • Experience in a pressured environment, with good time management and organisational skills.
  • Experience in multi-tasking, being able to navigate tasks & prioritise effectively.


  • Possess a good understanding of the energy sector, including familiarity with relevant policies and frameworks.
  • Exhibit a strong interest in business processes and their impact on customer needs.
  • Good analytical and problem-solving skills to identify areas for improvement and drive process optimisation.
  • Good written and verbal communication skills, with the ability to present findings and recommendations in a clear and concise manner.
  • Display effective interpersonal, communication, and influencing abilities.
  • Ability to build trusted relationships with stakeholders across a range of functional teams.
  • Collaborate effectively with stakeholders to achieve business objectives.
  • Adapt quickly to changes, embrace ambiguity, and provide guidance and support the wider team.
  • Thrive in dynamic settings and remain flexible in responding to evolving circumstances.
  • Track record of prioritising plans to manage and deliver work effectively according to wider business priorities and strategy.
  • Work efficiently and effectively under pressure while maintaining a high level of quality and attention to detail.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries




United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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