Centrica • United Kingdom

Personal Assistant

Employment type:  Full time


A little flex time

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Personal Assistant to the Customer Operations Director

We have a fantastic opportunity for an Executive Personal Assistant who will directly report to the Customer Operations Director .The post holder will be involved in every aspect of the day to day workload of the director on both a business and personal level. The successful candidate will be self-motivated, methodical, well organised and possess excellent communication skills with the ability to liaise with staff, suppliers, clients, tenants and stakeholders at all levels within the business and the wider arena.

About the Role:

  • As a Personal Assistant, you will undertake administrative and general office duties to ensure the smooth running of both the Customer Operations team and an additional team within British Gas Energy
  • The role holder will need to operate in a highly responsible and confidential nature and will have delegated responsibility for some departmental administration.
  • This role requires a high level of tact and integrity due to the frequency of senior level internal and external contact and regular exposure to confidential data.

Key Accountabilities

  • Diary management, including coordinating arrangements for meetings and conferences
  • Manage the two senior leadership team members travel, including coordination, booking of travel arrangements and planning itineraries as required.
  • Provide support and administration to the wider teams as required
  • Organise events for the team e.g. team meetings, team building events
  • Support with colleague engagement activity such as roadshows and townhalls
  • Communicate managers instructions or requests to relevant individuals and / or teams
  • Organise and maintain files of managers correspondence and record, following up on any pending matters
  • Respond to routine requests for information and refer more complex requests as appropriate
  • Screen emails and answer routine questions and respond to correspondence not requiring manager’s attention.
  • Order and arrange payment of a variety of goods and services required by the relevant managers
  • Maintain and monitor departmental budgets ensuring prompt and accurate payment of invoices and expenses
  • May be asked to cover for other PAs within British Gas Energy as required from time to time to cover periods of holiday or absence

About You:

  • Experience of providing senior level support in a complex matrix organisation
  • Experience in liaising effectively with senior executives internally and externally
  • Significant proven experience of operating in a similar role that requires a high level of commercial understanding within a complex environment
  • Experience of working under pressure and to tight deadlines
  • IT skills – Advanced Microsoft Office, particularly Word, PowerPoint and Outlook
  • Ability to work pro-actively and independently with confidence
  • Assertive, resilient and able to manage strong personalities, strong emotional resilience
  • High level of confidentiality and initiative
  • Highly organised, able to prioritise and forward plan and remains calm under pressure
  • Good interpersonal and communication skills (spoken and written) with a pleasant, professional manner
  • A self motivated individual with the ability to work alone under minimum supervision and direction

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

💰 Competitive salary and bonus potential
💡 Employee Energy Allowance at 15% of the government price cap
👵 Pension scheme
🚗 Electric car lease scheme
⛱ 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
🏋️‍♀️Excellent range of flexible benefits, including technology vouchers & travel insurance

🌲 We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Company benefits

Adoption leave
Open to part-time employees
Enhanced sick days
Flexible working week
Enhanced sick pay
Gym membership
Health insurance
Mental health platform access
Compassionate leave
Dental coverage
Fertility treatment leave
Season ticket loan
Buy or sell annual leave
Optional unpaid leave
Shared parental leave
Enhanced maternity leave
Carer’s leave
Enhanced paternity leave
Pregnancy loss leave
Cycle to work scheme
Pension match/increase
Equity packages
Life insurance
Annual pay rises
Share options
Financial coaching
Employee discounts
Volunteer days
Company car
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Centrica

Company employees


Gender diversity (male:female)


Office locations

Windsor, London, Cardiff, Leicester, Glasgow, Edinburgh, Manchester, Dublin, Stockport, Staines, Hampton, Aberdeen, Barrow, Hull

Hiring Countries

United Kingdom

Awards & Achievements

2nd – Large companies

2nd – Large companies

Flexa100 2024
3rd – Consumer Goods

3rd – Consumer Goods

Industry awards 2023

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