Tenant Liaison Officer

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

Step into the winter season with a secure job opportunity offering stability and growth. Enjoy job security and a fantastic benefits package with our direct labour Tenant Liaison Officer position.

We are looking for people who are caring and empathetic, and someone who understands the support needs of a diverse cross section of customers. Are you looking to heat up your career this winter? Join our team of experts at PH Jones in Liverpool and Warrington.

What we offer

• £25,046.00 per annum
• Full-Time, Permanent Contract
• Fully Costed Van & Fuel Card – EV options available with free install at your home
• Full Uniform & PPE Provided - Phone, laptop
• Hybrid role working from home and within the local geographic contract area
• Employee Energy allowance and discount on HIVE products

Additionally you will benefit from

• Holiday 25 days + bank holidays
• Full sick pay following successful probationary period
• Company funded healthcare
• Group Income Protection, Life Assurance & Accident Insurance
• Company Funded Healthcare plan
• Access to MyHealth with 24/7 MyCare phone line
• Online GP24 virtual service
• Eye Test Voucher
• Annual pay review
• Legal Help
• Financial Education
• Centrica Benefits via the Offer Store – Offers with high street partners and discounts

Main Responsibilities

• Managing tenant complaints
• Visiting customers in their own home
• To assist in managing our installs and service programme on our social housing portfolio
• Assisting our operational management and planners in gaining access properties and making contact with tenants
• Manage client relationships to engage on access procedures, installation programmes and community engagement
• Take first line responsibility for the safe, efficient, and effective work delivery and customer satisfaction
• Uphold PH Jones and British Gas company standards at all times

Experience

• Social Housing Experience desired
• Great organisational skills are required - Knowledge of Microsoft Office
• You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
• Strong customer service skills and confident in your dealings with both the internal stakeholders and external customers
• Have a working knowledge and understanding of contract parameters and their implications

What we need from you

• Valid in date driving license with no more than 6 points
• Right to work in the UK
• Exhibit knowledge of all procedures and safety measures to PH Jones and British Gas standards whilst offering excellent customer service

PH Jones was formed in 1963 and has continued to grow through the provision of excellent customer service, high quality delivery and an unrivalled focus on customer care.

PH Jones was acquired by British Gas in 2011 and is a key member of the Centrica Plc, a FTSE 100 company. At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.