Debt Strategy and Performance Analyst

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

Working as part of the End-to-End Debt Strategy & Performance team you will play a key role in shaping debt performance across British Gas Business. Using data-driven insight, you'll help monitor, analyse and optimise debt outcomes, supporting everything from debt prevention and cash collection to operational efficiency and commercial performance.

As a Debt Strategy and Performance Analyst, you'll turn complex data into actionable recommendations, identifying trends, risks and opportunities that drive better business decisions and deliver sustainable reductions in the cost of debt. You'll measure the impact of strategic initiatives, track recovery performance, and help improve customer payment behaviours and bad debt outcomes.

This is a varied role with opportunities to develop expertise across areas such as Direct Debit performance, debt prevention, operational and third-party recovery performance, workflow management and debt operations, depending on business priorities and demand. If you're passionate about turning data into meaningful business outcomes, we'd love to hear from you.

Key Accountabilities

Performance Insights and Analytical Investigations

• Monitor end-to-end debt performance across assigned areas of responsibility; identifying trends, risks and opportunities across debt, recoveries & business initiatives
• Produce and maintain regular reporting and management information packs
• Track performance against goals, forecasts and business cases
• Analyse operational and commercial performance drivers to identify root causes and improvement opportunities
• Identify opportunities to increase operational efficiency and customer outcomes.
• Translate complex data into meaningful insights with actionable recommendations.

Strategy and Optimisation

• Support the development and impact assessment of debt strategies, business cases and treatment approaches
• Provide evidence-based recommendations to support strategic decision making.
• Model potential performance impacts of proposed changes and initiatives
• Support the implementation of initiatives, defining processes, testing and tangible KPIs to monitor success
• Assess the effectiveness of Business Initiatives deployed, measuring performance and ensuring expected outcomes & benefits are achieved
• Identify opportunities for process simplification and efficiency improvement

Insight, Governance and Reporting

• Develop and maintain reporting suites, dashboards and KPIs frameworks to monitor performance.
• Produce meaningful management information that supports decision making and prioritisation.
• Present findings and recommendations to stakeholders in a clear and actionable manner
• Assist in ensuring recovery activities are delivered in line with business policies and governance requirements.
• Maintain documentation relating to initiatives, assumptions, methodologies and benefits tracking
• Identify risks, control weaknesses and compliance concerns, escalating where appropriate.

Work Experience and Skills

• Strong analytical experience within debt management, collections, finance, commercial performance or operational performance environments.

• Experience analysing large data sets and translating insight into actionable recommendations.

• Experience identifying and delivering performance improvement opportunities

• Strong numerical, problem solving and detailed root cause analysis - identify opportunities for performance improvement.

• Experience supporting business change and benefits realisation activities.

• Experience developing reporting, dashboards and KPI frameworks.

• Commercial awareness with the ability to balance customer outcomes and business performance.

• Advanced analytical capability using SQL, Power BI, Fabric, Databricks, SAS or similar tools.

• Strong problem-solving and root-cause analysis skills.

• Excellent stakeholder engagement and communication skills.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.